Cessna Names Two To High-Level Customer Service Posts | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 07.18.16

Airborne 07.19.16

Airborne 07.20.16

Airborne 07.21.16

Airborne 07.22.16

Airborne Hi-Def On YouTube

Airborne 07.18.16

Airborne 07.19.16

Airborne 07.20.16

Airborne 07.21.16

Airborne 07.22.16

Tweet Us The Coolest Things You See @OSH16!
#OSH16Coolest!

It's Alive!: AirVenture 2016 Innovation Preview on Vimeo!

It's Alive!: AirVenture 2016 Innovation Preview on YouTube!

 

Thu, Oct 25, 2007

Cessna Names Two To High-Level Customer Service Posts

Steve Charles, Tom Grace Will Be Based In Wichita

Cessna told ANN Wednesday of the appointments of Steve Charles as director, Citation Product Support, and Tom Grace as director, Propeller Product Support. Both positions are based at Cessna's headquarters in Wichita and both positions report directly to Mark Paolucci, senior vice president, Customer Service.

Charles, a 31-year veteran with Cessna, will manage service options for more than 5,000 Cessna business jets in service around the world. Grace, with Cessna since 1999, replaces Charles as head of the global service network for the company's legacy and current production single-engine piston and turboprop aircraft.

"Our product support organization is widely regarded as one of the best in the world, and Steve and Tom are charged with making it better," Paolucci said. "Both have demonstrated unique capabilities that make them well-suited to help achieve my goal of evolving Cessna customer service from a great customer-focused group to the best in the industry."

Charles, a Wichita native, has held a number of marketing and support titles through the years, most recently as head of single-engine support. A graduate of Spartan School of Aeronautics in Tulsa, Charles is a certified Textron Six Sigma Green Belt, holds an Airframe and Powerplant (A&P) license, and is an instrument-rated pilot with more than 1,200 flight hours.

A native of St. Paul, MN, Grace takes over as head of service for more than 120,000 aircraft through a network of some 350 service facilities worldwide. As head of Cessna's service information group, he led the development of many of the company's current on-line service and service training systems.

He holds a master's degree from Friends University in Wichita and is a certified A&P mechanic. He is certified as a Textron Six Sigma Green Belt.

FMI: www.cessna.com

Advertisement

More News

Airborne 07.22.16: ONE Aviation New Jet, Drone Pilot Nabbed, Stemme Twin Voyager

Also: AEA Giveaway, 44 Trips To OSH, Airbus Drones, Future Pilots, NTSB Training, Air BP, Boeing Forecast, ALPA Milestone ONE Aviation has provided ANN with the initial outline for>[...]

It's ALIVE! 2016 AirVenture Innovation Preview Program Debuting RIGHT NOW!

Get The EARLY Inside Details On THE Most Exciting NEW Innovations And Product Announcements From OSHKOSH... The staff of EAA and the Aero-News Network are pleased to announce that >[...]

EAA Raises The Bar -- Accessible Safety STC Adds More Aircraft, More Devices

STC Can Be Ordered Online Starting Right Now We knew it was coming and we're glad to see it coming along so well and siwiftly... EAA has announced several much anticipated updates >[...]

Airborne 07.21.16: KC46 Update, Fly A P40 at AirVenture?, Runway Conditions

Also: ANN 2016 Oshkosh Schedule, Airplane Efficiency, Federal Excise Tax, A320neo, Jet Demos, 100+ Exoplanets, CFM's $8.2B Deal The KC-46 Pegasus aerial tanker program moved closer>[...]

Teens With Drone Help Solve Boat Theft

Followed The Suspects As Far As They Could And Alerted Police Two teenagers with a camera-equipped UAV helped police catch some suspected boat thieves this week on Camano Island in>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC