Cessna Names Two To High-Level Customer Service Posts | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne 04.16.18

Airborne-UnManned 04.17.18

Airborne 04.18.18

AMA Drone Report 04.19.18

Airborne 04.20.18

Airborne-YouTube

Airborne 04.16.18

Airborne-UnManned 04.17.18

Airborne 04.18.18

AMA Drone Report 04.19.18

Airborne 04.20.18

Thu, Oct 25, 2007

Cessna Names Two To High-Level Customer Service Posts

Steve Charles, Tom Grace Will Be Based In Wichita

Cessna told ANN Wednesday of the appointments of Steve Charles as director, Citation Product Support, and Tom Grace as director, Propeller Product Support. Both positions are based at Cessna's headquarters in Wichita and both positions report directly to Mark Paolucci, senior vice president, Customer Service.

Charles, a 31-year veteran with Cessna, will manage service options for more than 5,000 Cessna business jets in service around the world. Grace, with Cessna since 1999, replaces Charles as head of the global service network for the company's legacy and current production single-engine piston and turboprop aircraft.

"Our product support organization is widely regarded as one of the best in the world, and Steve and Tom are charged with making it better," Paolucci said. "Both have demonstrated unique capabilities that make them well-suited to help achieve my goal of evolving Cessna customer service from a great customer-focused group to the best in the industry."

Charles, a Wichita native, has held a number of marketing and support titles through the years, most recently as head of single-engine support. A graduate of Spartan School of Aeronautics in Tulsa, Charles is a certified Textron Six Sigma Green Belt, holds an Airframe and Powerplant (A&P) license, and is an instrument-rated pilot with more than 1,200 flight hours.

A native of St. Paul, MN, Grace takes over as head of service for more than 120,000 aircraft through a network of some 350 service facilities worldwide. As head of Cessna's service information group, he led the development of many of the company's current on-line service and service training systems.

He holds a master's degree from Friends University in Wichita and is a certified A&P mechanic. He is certified as a Textron Six Sigma Green Belt.

FMI: www.cessna.com

Advertisement

More News

AMA Drone Report 04.12.18: AMA Counters CDA, Night FPV, Google Drone Issues

Also: Drone Assists SAR, Strategic UAV Partnership, Russian Mail Drone Crash, Gold Coast Commonwealth Games As noted in the last AMA Drone Report, the Commercial Drone Alliance has>[...]

Airborne 04.18.18: FAA Reauthorization, New Bose, Std. Libelle 201 BE

Also: USAF Changes ARFF Standards, Aims Community College, Trent 1000 Package C Update, Global 7000 Extends The House Transportation and Infrastructure Committee has introduced a b>[...]

Airborne-Unmanned 04.17.18: XPO 2018, Drone Broadcasts, Airbus Inspection Drone

Also: NZ AFB Drone Incident, Police UAVs, Inaugural Drone Boot Camp, Predator 5M Flight Hours This is it! THE major unmanned exposition of the year -- AUVSI XPONENTIAL 2018 starts >[...]

AMA Drone Report 04.19.18: AMA Leadership, FAA Reauthorization, Coachella

Also: New French Regs, Drone Boot Camp, Public Safety Drone Standards, DroneShield Protects NASCAR It’s a little bit sad and yet a bit cool to see AMA make an exciting change>[...]

AMA Drone Report 04.19.18: AMA Leadership, FAA Reauthorization, Coachella

Also: New French Regs, Drone Boot Camp, Public Safety Drone Standards, DroneShield Protects NASCAR It’s a little bit sad and yet a bit cool to see AMA make an exciting change>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2018 Web Development & Design by Pauli Systems, LC