Cessna Names Two To High-Level Customer Service Posts | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 05.18.15

Airborne 05.19.15

Airborne 05.20.15

Airborne 05.21.15

Airborne 05.22.15

Airborne Hi-Def On YouTube

Airborne 05.18.15

Airborne 05.19.15

Airborne 05.20.15

Airborne 05.21.15

Airborne 05.22.15

 

Thu, Oct 25, 2007

Cessna Names Two To High-Level Customer Service Posts

Steve Charles, Tom Grace Will Be Based In Wichita

Cessna told ANN Wednesday of the appointments of Steve Charles as director, Citation Product Support, and Tom Grace as director, Propeller Product Support. Both positions are based at Cessna's headquarters in Wichita and both positions report directly to Mark Paolucci, senior vice president, Customer Service.

Charles, a 31-year veteran with Cessna, will manage service options for more than 5,000 Cessna business jets in service around the world. Grace, with Cessna since 1999, replaces Charles as head of the global service network for the company's legacy and current production single-engine piston and turboprop aircraft.

"Our product support organization is widely regarded as one of the best in the world, and Steve and Tom are charged with making it better," Paolucci said. "Both have demonstrated unique capabilities that make them well-suited to help achieve my goal of evolving Cessna customer service from a great customer-focused group to the best in the industry."

Charles, a Wichita native, has held a number of marketing and support titles through the years, most recently as head of single-engine support. A graduate of Spartan School of Aeronautics in Tulsa, Charles is a certified Textron Six Sigma Green Belt, holds an Airframe and Powerplant (A&P) license, and is an instrument-rated pilot with more than 1,200 flight hours.

A native of St. Paul, MN, Grace takes over as head of service for more than 120,000 aircraft through a network of some 350 service facilities worldwide. As head of Cessna's service information group, he led the development of many of the company's current on-line service and service training systems.

He holds a master's degree from Friends University in Wichita and is a certified A&P mechanic. He is certified as a Textron Six Sigma Green Belt.

FMI: www.cessna.com

Advertisement

More News

Airborne 05.22.15: Falcon 5X Readies, Avidyne AD, LadiesLoveTaildraggers 2015

Also: Air Power Museum, ANN Could Use A Little Help From Its Friends, GE Honda, Mexican-Registry TBM 900, Legacy 500, BBJ Winglets, Wheels Up Order The new Falcon 5X is getting clo>[...]

Water Retention Pond Near Boeing's SC Plant Has A Familiar Shape

But Engineers Say The 'Plane Pond' Is The Result Of Serendipity It didn't start out to look like an airplane, but engineers building a water retention pond near Boeing's North Char>[...]

GE Aviation, Woodward Combine Fuel Systems Expertise For New Joint Venture

JV Awarded Fuel System For GE9X Engine Powering The New Boeing 777X Woodward has announced a strategic 50/50 joint venture for fuel systems for GE's large commercial aircraft engin>[...]

Why We Call It 'Memorial Day'

Greater love hath no man than this, that a man lay down his life for his friends (John 15:13) As we go about our business enjoying a holiday weekend, let us not forget what this is>[...]

ANN's Daily Aero-Term (05.24.15): Inflow Notch

Inflow Notch A radar signature characterized by an indentation in the reflectivity pattern on the inflow side of the storm. The indentation often is V-shaped, but this term should >[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2015 Web Development & Design by Pauli Systems, LC