Steve Charles, Tom Grace Will Be Based In Wichita
Cessna told ANN Wednesday of the
appointments of Steve Charles as director, Citation Product
Support, and Tom Grace as director, Propeller Product Support. Both
positions are based at Cessna's headquarters in Wichita and both
positions report directly to Mark Paolucci, senior vice president,
Charles, a 31-year veteran with Cessna, will manage service
options for more than 5,000 Cessna business jets in service around
the world. Grace, with Cessna since 1999, replaces Charles as head
of the global service network for the company's legacy and current
production single-engine piston and turboprop aircraft.
"Our product support organization is widely regarded as one of
the best in the world, and Steve and Tom are charged with making it
better," Paolucci said. "Both have demonstrated unique capabilities
that make them well-suited to help achieve my goal of evolving
Cessna customer service from a great customer-focused group to the
best in the industry."
Charles, a Wichita native, has held a number of marketing and
support titles through the years, most recently as head of
single-engine support. A graduate of Spartan School of Aeronautics
in Tulsa, Charles is a certified Textron Six Sigma Green Belt,
holds an Airframe and Powerplant (A&P) license, and is an
instrument-rated pilot with more than 1,200 flight hours.
A native of St. Paul, MN, Grace takes over as head of service
for more than 120,000 aircraft through a network of some 350
service facilities worldwide. As head of Cessna's service
information group, he led the development of many of the company's
current on-line service and service training systems.
He holds a master's degree from Friends University in Wichita
and is a certified A&P mechanic. He is certified as a Textron
Six Sigma Green Belt.