Cessna Names Two To High-Level Customer Service Posts | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 07.25.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.25.14 **
** Airborne 07.23.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.23.14 **
** Airborne 07.21.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.21.14 **

Thu, Oct 25, 2007

Cessna Names Two To High-Level Customer Service Posts

Steve Charles, Tom Grace Will Be Based In Wichita

Cessna told ANN Wednesday of the appointments of Steve Charles as director, Citation Product Support, and Tom Grace as director, Propeller Product Support. Both positions are based at Cessna's headquarters in Wichita and both positions report directly to Mark Paolucci, senior vice president, Customer Service.

Charles, a 31-year veteran with Cessna, will manage service options for more than 5,000 Cessna business jets in service around the world. Grace, with Cessna since 1999, replaces Charles as head of the global service network for the company's legacy and current production single-engine piston and turboprop aircraft.

"Our product support organization is widely regarded as one of the best in the world, and Steve and Tom are charged with making it better," Paolucci said. "Both have demonstrated unique capabilities that make them well-suited to help achieve my goal of evolving Cessna customer service from a great customer-focused group to the best in the industry."

Charles, a Wichita native, has held a number of marketing and support titles through the years, most recently as head of single-engine support. A graduate of Spartan School of Aeronautics in Tulsa, Charles is a certified Textron Six Sigma Green Belt, holds an Airframe and Powerplant (A&P) license, and is an instrument-rated pilot with more than 1,200 flight hours.

A native of St. Paul, MN, Grace takes over as head of service for more than 120,000 aircraft through a network of some 350 service facilities worldwide. As head of Cessna's service information group, he led the development of many of the company's current on-line service and service training systems.

He holds a master's degree from Friends University in Wichita and is a certified A&P mechanic. He is certified as a Textron Six Sigma Green Belt.

FMI: www.cessna.com

Advertisement

More News

Opening Day Is Just Moments Away

AirVenture Is Coming To Life At Wittman Regional Airport There was a high overcast over Wittman Regional Airport Saturday afternoon, and a breeze from west was threatening to bring>[...]

AOPA Exits EFB Market

Apps Will Transition To Outside Company AOPA is exiting the electronic flight bag (EFB) market, and the association’s existing products, the FlyQ EFB iPad application and rel>[...]

Aero-News: Quote Of The Day (07.27.14)

"The AEA is thrilled to debut this year's Pilot's Guide to Avionics at AirVenture, and our staff looks forward to giving complimentary copies to all the pilots and aircraft owners >[...]

Polk County FL Sheriff Takes Delivery Of Second MD500E

New Helicopter To Increase Support, Safety And Effectiveness Of Law Enforcement Missions MD Helicopters held a ceremonial delivery of a new MD 500E helicopter for the Polk County, >[...]

New Edition Of AEA's Pilot's Guide To Avionics Available At Oshkosh

Free Distribution Begins At AirVenture Published annually by the Aircraft Electronics Association, the 2014-15 edition of the Pilot's Guide to Avionics will be unveiled with free d>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC