Cessna Names Two To High-Level Customer Service Posts | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Most Recent Daily Airborne

Airborne On ANN

Airborne On YouTube/Hi-Def/Mac Friendly

Monday

Airborne 01.26.15

Airborne 01.26.15

Tuesday

Airborne 01.27.15

Airborne 01.27.15

Wednesday

Airborne 01.28.15

Airborne 01.28.15

Thursday

Airborne 01.29.15

Airborne 01.29.15

Friday

Airborne 01.30.15

Airborne 01.30.15

Thu, Oct 25, 2007

Cessna Names Two To High-Level Customer Service Posts

Steve Charles, Tom Grace Will Be Based In Wichita

Cessna told ANN Wednesday of the appointments of Steve Charles as director, Citation Product Support, and Tom Grace as director, Propeller Product Support. Both positions are based at Cessna's headquarters in Wichita and both positions report directly to Mark Paolucci, senior vice president, Customer Service.

Charles, a 31-year veteran with Cessna, will manage service options for more than 5,000 Cessna business jets in service around the world. Grace, with Cessna since 1999, replaces Charles as head of the global service network for the company's legacy and current production single-engine piston and turboprop aircraft.

"Our product support organization is widely regarded as one of the best in the world, and Steve and Tom are charged with making it better," Paolucci said. "Both have demonstrated unique capabilities that make them well-suited to help achieve my goal of evolving Cessna customer service from a great customer-focused group to the best in the industry."

Charles, a Wichita native, has held a number of marketing and support titles through the years, most recently as head of single-engine support. A graduate of Spartan School of Aeronautics in Tulsa, Charles is a certified Textron Six Sigma Green Belt, holds an Airframe and Powerplant (A&P) license, and is an instrument-rated pilot with more than 1,200 flight hours.

A native of St. Paul, MN, Grace takes over as head of service for more than 120,000 aircraft through a network of some 350 service facilities worldwide. As head of Cessna's service information group, he led the development of many of the company's current on-line service and service training systems.

He holds a master's degree from Friends University in Wichita and is a certified A&P mechanic. He is certified as a Textron Six Sigma Green Belt.

FMI: www.cessna.com

Advertisement

More News

Airborne 01.30.15: SpaceShipTwo Test Update, Google Lunar, CAF Hall Of Fame

Also: XL-2 Returns, DJI Disables, Barnstorming On Aero-Community, Prop STC, Elon Musk, Mars-Copter Since its inception, Virgin Galactic has worked with Scaled Composites to build a>[...]

ANN's Daily Aero-Linx (01.31.15)

Association of Air Medical Services The Association of Air Medical Services (AAMS), based in Alexandria, Va., is the only trade association serving the entire air and ground medica>[...]

ANN's Daily Aero-Term (01.31.15): No Gyro Approach

A radar approach/vector provided in case of a malfunctioning gyro-compass or directional gyro.>[...]

Aero-News: Quote Of The Day (01.31.15)

“I’m grateful to my staff, many supporters, suppliers and the Heriot Watt Research Park team who are here to celebrate our official opening today." Source: Trig Avionic>[...]

ANN FAQ: ANN's News Portal Syndication Program

Get A Customized ANN News Portal For YOUR Website! As we promised, the ever-so-busy software geeks at ANN have been working overtime on a number of cool new tools and toys... and t>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2015 Web Development & Design by Pauli Systems, LC