Wed, May 18, 2005
Socata Aircraft Receives Customer
Service Excellence Award From Its Owners
The Socata TB Users Group likes the company so much they
recently presented Socata Aircraft (the US-based arm of EADS
Socata) with an award for Customer Service Excellence at its annual
East-coast flyin, held this year at the Aviation Museum of Kentucky
in Lexington.
"It is common for user organizations to complain
about the support that they receive from general
aircraft manufacturers, (in fact poor service was in many
cases why GA user organizations were founded in the first
place). Socata Aircraft has raised customer service to a
level that vastly exceeds that offered by other GA manufacturers,
by offering 7/24/365 support to direct to owners and individual
maintenance organizations that simply goes the extra mile," said
Andrew Knott, head of the Socata TB Users Group, the type
organization for more than 2000 EADS Socata
piston-engined aircraft flying worldwide.
"We have multiple examples of Socata Aircraft Technical support
staff simply going out of their way to help owners and reduce their
maintenance costs. In addition, Socata's participation in the TB
Users Group Message Board (where they provide answers to TB-related
technical questions on-line), allows TB owners to reduce aircraft
downtime and further reduce costs (since in many cases they now
know what their problem is, what needs to be done to resolve it and
what parts are needed before they call their maintenance
organization). This award is well deserved," he added.
"We are obviously incredibly pleased to receive this award. said
Bruno Mandon Socata Aircraft's Deputy VP of Customer Service.
"We have placed special emphasis over the last few years in
offering our owners the absolute best in customer service to
complement the quality we build into our products in the factory.
To have the results of our efforts recognized like this by our
owners will spur all of us to even greater heights!"
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