Thu, Aug 25, 2011
Company Notes Category Dominance Since 1998
In the 2011 Corporate Aircraft Product Support Survey of
business aircraft operators, conducted annually by our good feiends
at Professional Pilot magazine (just about the only print magazine
anyone at ANN reads anymore), Pilatus reports it again earned the
top ranking in the turboprop division, for the tenth year in a row.
The annual survey has been conducted for jet aircraft since 1991.
Turboprops were included starting in 1998. Since that time, Pilatus
has earned first place in the turboprop category every year except
2000, when no turboprop aircraft were included.
In five of those years, operators of Pilatus aircraft ranked
their customer service experience even higher than perennial jet
division winners Gulfstream and Cessna Citation.
“It is a great honor for our service team to win this
award for the tenth consecutive year,” said Piotr
“Pete” Wolak, Vice President of Customer Service for
Pilatus Business Aircraft. “There really is no magic formula,
though. We have a great group of dedicated people who simply listen
to our customers and work extremely hard to solve their problems.
It is difficult to beat the combination of Swiss craftsmanship
built into every PC-12 and the pride taken by those who support
it.”
Wolak also cited the experience and knowledge of Pilatus’s
worldwide network of service centers as a tremendous asset for its
customers. The majority of Pilatus Centers have been with the
company since the PC-12’s introduction in 1994.
Wolak adds that the company won't rest on its laurels. “Being
on top is great, but it increases the pressure on us to constantly
improve what we do so that we can remain there.”
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