Thu, Aug 25, 2011
Company Notes Category Dominance Since 1998
In the 2011 Corporate Aircraft Product Support Survey of
business aircraft operators, conducted annually by our good feiends
at Professional Pilot magazine (just about the only print magazine
anyone at ANN reads anymore), Pilatus reports it again earned the
top ranking in the turboprop division, for the tenth year in a row.
The annual survey has been conducted for jet aircraft since 1991.
Turboprops were included starting in 1998. Since that time, Pilatus
has earned first place in the turboprop category every year except
2000, when no turboprop aircraft were included.
In five of those years, operators of Pilatus aircraft ranked
their customer service experience even higher than perennial jet
division winners Gulfstream and Cessna Citation.
“It is a great honor for our service team to win this
award for the tenth consecutive year,” said Piotr
“Pete” Wolak, Vice President of Customer Service for
Pilatus Business Aircraft. “There really is no magic formula,
though. We have a great group of dedicated people who simply listen
to our customers and work extremely hard to solve their problems.
It is difficult to beat the combination of Swiss craftsmanship
built into every PC-12 and the pride taken by those who support
it.”
Wolak also cited the experience and knowledge of Pilatus’s
worldwide network of service centers as a tremendous asset for its
customers. The majority of Pilatus Centers have been with the
company since the PC-12’s introduction in 1994.
Wolak adds that the company won't rest on its laurels. “Being
on top is great, but it increases the pressure on us to constantly
improve what we do so that we can remain there.”
More News
Aero Linx: Model Aeronautical Association of Australia MAAA clubs are about fun flying, camaraderie and community. For over 75 years, the MAAA has been Australia’s largest fl>[...]
Touchdown Zone Lighting Two rows of transverse light bars located symmetrically about the runway centerline normally at 100 foot intervals. The basic system extends 3,000 feet alon>[...]
“Discovery and innovation are central to our mission at Virgin Galactic. We’re excited to build on our successful record of facilitating scientific experiments in subor>[...]
How To Get A Story On Aero-TV News/Feature Programming How do I submit a story idea or lead to Aero-TV? If you would like to submit a story idea or lead, please contact Jim Campbel>[...]
Student Pilot Reported That During Rotation, “All Of A Sudden The Back Of The Plane Kicked To The Right..." Analysis: The student pilot reported that during rotation, “>[...]