Support to Business Aviation Customers Expedited

StandardAero aspires to continuously deliver better mobile engine service and support to business aviation operators. The company achieves its stated aims by increasing operational capabilities and strategically locating technicians and tooling in key customer operating regions.

“Our goal is to support all business aviation operators in their time of AOG need,” said David Cobb, StandardAero’s VP of Service for Business Aviation. “In order to achieve that, we are hiring more technicians, realigning our schedulers to collaborate across OEM product lines, redeploying our mobile support vehicle fleet and tooling to key areas of customer support, and increasing the use of technology in the field to be even more efficient.”

StandardAero’s Business Aviation Mobile Service Team (MST) has added 13 technicians to its team in 2023 and is hiring more to accommodate the increased need for mobile and AOG engine services in the field.

“We’ve added more field service schedulers and billers to our team this year as well,” Cobb said. “These individuals power our customer support team, helping us decrease response time to customers.”  Decreasing response time from the moment of inquiry to arrival on-site to support the customer is a key performance indicator the MST organization has a constant pulse on, Cobb mentioned.

“Our Honeywell-focused schedulers, for instance, are now working together to support all Honeywell engine events versus separate product lines exclusively,” Cobb said. “We’re also beginning the redeployment of our MST vehicles and tooling to initial regions: Dallas, Texas; Denver, Colorado; Van Nuys, California; Des Moine, Iowa; Farmingdale, New York; and Fort Lauderdale, Florida. Additional locations will be announced as we identify more key customer support hubs.”

Cobb elaborated on operational efficiencies, stating that all mobile service technicians have been outfitted with iPads in the field, enabling them to host all technical data in one device, eliminating need for computers and printers. The technicians are also able to instantly create borescope reports on-site, which is a key benefit to customers.

“Our MST operation is managed from a single system, providing ease from end-to-end to obtain customer information, deploy and manage the mobile service job, and provide reports to customers they require to make maintenance decisions and manage their aircraft more effectively,” Cobb said.

StandardAero’s Business Aviation President Tony Brancato said he is confident that under David Cobb’s leadership, both MST and StandardAero’s business aviation Regional Turbine Centers (RTCs) will meet the AOG engine and APU needs of customers around the world.

“We will continue to set a higher standard of mobile service and support in business aviation, which is what we’ve been renowned for over the last decade,” Brancato said.

StandardAero’s business aviation Mobile Service Team supports engine and APU maintenance, troubleshooting and repair around the world for operators of Pratt & Whitney Canada PT6A, PT6T, PW100, PW200, PW300, PW500 and JT15D engines; Honeywell CFE738, TFE731, and HTF7000 engines and 36 APU and RE220 APUs; GE CF34, CT7 and T700 engines; and Rolls-Royce AE 3007, BR710, M250, RR300, Spey and Tay engines.

Among the world’s largest independent providers of aviation services, StandardAero offers aircraft owners and operators engine and airframe Maintenance, Repair and Overhaul (MRO), engine component repair, engineering services, interior completions, and paint applications. StandardAero serves a diverse array of global customers in the business and general aviation, airline, military, helicopter, components, and energy sectors.

FMI: www.standardaero.com