Wed, Sep 06, 2006
NetJets Awards Planemaker With Performance, Maintenance
Honors
If you want to know how
you're REALLY doing with your business, listen to the customers...
and according to its biggest customer, Cessna Aircraft Company has
been on the job. The planemaker was recognized twice this year for
its efforts contributing to the overall success of fractional
ownership program NetJets.
Aero-News learned this week Cessna received the first-ever
NetJets Annual Performance Award, given for process improvements
Cessna implemented in 2005 to decrease maintenance downtime on jets
operated by NetJets subsidiary, NetJets Aviation Inc. After
applying Six Sigma lean improvement processes, NetJets Aviation's
up-time was increased by 30 percent -- or a reduction of
maintenance time by four days per jet operated.
Additionally, Cessna's Wichita, KS business jet service center
also received the second quarter 2006 Base Maintenance Award for
large stations from NetJets. This award is given for helping reduce
downtime for NetJets Aviation's fleet and for the dedication to
quality exhibited by the Cessna employees who work on the
aircraft.
"Everything we do at Cessna is centered on putting our customer
first, and that makes these awards from NetJets very meaningful to
us," said Ron Chapman, senior vice president of customer service at
Cessna. "They confirm we are headed in the right direction, and
through our customers' feedback we will continue to find ways to
improve our service to NetJets and each of our operators."
With more than 600
aircraft, NetJets is the world's largest operator of private
business jets. Among the fleet of more than 600 aircraft, more than
240 are Cessna Citation business jets, making NetJets the largest
operator of Citations.
Cessna offers a comprehensive business jet service network, with
Cessna-owned Citation Service Centers located at nine major US
airports, as well as Paris, France. In addition, authorized service
stations for Citations are located in more than fifteen
countries.
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