Tue, Oct 28, 2003
...Among Business Aircraft Manufacturers
Mitsubishi Heavy
Industries America, Inc. (MHIA) Aircraft Product Support Division
wanted us to know the company was rated #1 in a recently published
2003 Product Support Survey. For its MU-2 support, the company
received the highest overall rating among business aircraft
manufacturers for both new and used aircraft.
This is the second survey in a row that MHIA was among the top
two in the turboprop aircraft category. In the 2003 survey, MHIA
also topped the business jet manufacturer category in overall
scoring.
Evaluations were
solicited from flight department managers, chief pilots, line
captains, first officers, maintenance chiefs and mechanics.
Respondents were asked to rate performance in specified categories
including parts policies, availability, and cost, as well as
warranty, technical manuals, and response time. MHIA was the only
manufacturer to score all "Good" and "Very Good" ratings. The
company also received only positive written comments from
respondents.
Commenting on the survey results, Noel Takayama, General Manager
of MHIA Aircraft Product Support Division, said, "Our goal is to
keep the worldwide fleet of MU-2s flying. We are very pleased to
hear that the MU-2 program received such high marks with regards to
support. It is a testament to the dedication of MU-2 operators, as
well as the many hard working people in our support programs."
Approximately 350 MU-2 aircraft are operating in North America.
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