Cessna announced Monday that it has been named a winner of a
2009 MarketTools CustomerSat Achievement in Customer Excellence
MarketTools CustomerSat ACE awards are presented each year by
MarketTools to companies scoring highest on customer satisfaction
surveys using its MarketTools CustomerSat enterprise feedback
management (EFM) software. Cessna uses MarketTools CustomerSat to
measure customer satisfaction with Citation business jet owners and
operators visiting the Citation Service Center network.
Cessna operates a network of eight company owned service centers in
the United States in locations around the country, supporting many
of the more than 6,000 Citations delivered through the years.
Cessna also offers a variety of maintenance services through its
ServiceDirect program, taking maintenance and service directly to
customer locations around the world.