Company Offers Customer Service Course For Airline Employees | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

AMA Drone Report

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday

Airborne-Thursday

Airborne-Friday

Airborne-Unmanned w/AUVSI

Airborne On ANN

AMA 09.21.17

Airborne 09.18.17

Airborne 09.19.17

Airborne 09.20.17

Airborne 09.21.17

Airborne 09.15.17

Airborne-Unmanned 09.19.17

Airborne-YouTube

AMA 09.21.17

Airborne 09.18.17

Airborne 09.19.17

Airborne 09.20.17

Airborne 09.21.17

Airborne 09.15.17

Airborne-Unmanned 09.19.17

NEW!!! 2017 AirVenture Innovation Preview -- YouTube Presentation / Vimeo Presentation

Wed, Jul 09, 2008

Company Offers Customer Service Course For Airline Employees

"Jetiquette" Aims To Train Workers To Handle Angry Customers Better

If you think it's confusing to figure out what an airline trip will cost you after all the added fees, imagine what it's like to be an airline reservation agent. How would you like to spend your day facing a seemingly endless line of people, all waiting to get told by you that they need another $25 for that checked bag, or another $100 to change their flights?

Perhaps it's no surprise that airline personnel can range from unhappy to downright surly in the current environment. Dealing with customer discontent and confusion has become a major challenge (need proof? Read this.)

Gailen David, President of Jetiquette Academy of Coral Gables, FL and a 20-year Purser for American Airlines, has created a program geared to airlines, airports, hotels and other travel and retail companies that helps their employees become more resilient in dealing with perpetual change and uncertainty in the industry. David trains employees on how to be more empathetic to customers, how to find their own unique career purpose, and how to put a value on their individual contributions.

Many times, his seminars put him in front of extremely hostile audiences filled with angry employees who've suffered pay cuts, witnessed layoffs, and had their work rules drastically changed. It helps to know their situation firsthand.

"I've been there myself and am there to help them to rediscover the joy they had on their first day, and how to tap those emotions at the most difficult times," David says. "The results are amazing!"

To date, his Jetiquette keynotes and seminars have been delivered in the US, Canada, South America, and Europe to airlines, hotels, retailers, and even government agencies. His next project is to deliver 20 seminars for a Canadian airline. He also has a DVD-based program for companies to use following his seminars, and he has a book due out this fall.

Not having been through the course ourselves, we can't vouch for its effectiveness... but it sure seems it couldn't hurt!

FMI: www.jetiquetteacademy.com

Advertisement

More News

RFP: ANN Seeking New Site/Facility For Major Studio Upgrade

It's Official: Aggressive Upgrades For New Airborne Programs WILL Require New Digs It's been in development for years, but we're getting to a point where we think we can pull off s>[...]

Airborne-Unmanned 09.12.17: AUVSI Initiatives, UAS v Hurricanes, Collapsible GDU

Also: Hydrogen-Powered Jupiter-H2 UAS, Red Cross, PrecisionHawk, Drone Privacy, Inview Drone Inspection AUVSI announced at a meeting of its Remote Pilots Council several initiative>[...]

AMA Drone Report 09.14.17: MultiGP NatÂ’l Championship, GDU O2, ICAO Registration

Also: AMA Monitoring Volunteer Drones, Aerix DaVinci, FAA ReAuthorization, TobyRich, ADR Test Pilots The 2017 MultiGP National Drone Racing Championship are being held now through >[...]

Airborne 09.19.17: Avro Arrow, Virgin Orbit, No Pot Delivery By Drone

Also: NFlightMic Debut, Natl Av Hall Of Fame, Aero-Calendar, MD v FAA, Med Drone Transport, Ryanair, 'Black Sheep' Kraken Sonar Systems, working with OEX Recovery Group, has discov>[...]

Airborne-Unmanned 09.19.17: FAA OKs FL Drone Ops, ICAO Registry?, No Pot Drones

Also: FAA Reauthorization, Medical Drone Transport, USMC Quadcopters, Canister Launched UAS, Atlas Dynamics Airborne, primarily based in Jacksonville, FL is starting to recover fro>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC