Result: One-Stop Support And Service
Six subsidiaries of Bell Helicopter have been fully integrated
into the parent company, officially merging them into Bell
Helicopter Textron Inc.
By combining its service organizations Bell Helicopter says it
has restructured operations to provide customers with a
comprehensive support solution - making it easier for them to do
business with the company and increasing efficiencies.
"Providing mission solutions to our customers that are efficient
and effective is a core focus for Bell Helicopter," said John L.
Garrison, president and chief executive officer. "Integrating these
sub brands and businesses allows us to offer our customers a more
complete support and service solution - from the time they buy a
new Bell Helicopter to the time they retire their fleet. Customers
can expect to receive the same level of support and service they
have grown to expect and deserve from Bell Helicopter."
The operations affected by this activity are: Edwards &
Associates, Inc and Aeronautical Accessories, Inc (Piney Flats,
TN); Rotor Blades, Inc (Broussard, LA); Acadian Composites
(Lafayette, LA); Bell Aerospace Services, Inc (Bedford, TX); and US
Helicopter (Ozark, AL). All six of these organizations were
wholly-owned subsidiaries of Bell Helicopter in 2010.
Five of the six companies will change both legal and brand names
to Bell Helicopter. Bell will continue to offer parts and
accessories under the Aeronautical Accessories brand. Bell
Helicopter affiliates, McTurbine, Inc (Corpus Christi, TX);
SkyBOOKS, Inc (Jacksonville, FL.); and Edwards Rotorcraft
Solutions, Inc (Fort Lauderdale, FL.) are not part of the legal
integration activity, but will be integrated as a service offering
into Bell Helicopter's Customer Support and Services
Organization.
"Combining our service operations enhances the value we bring to
our customers," said R. Danny Maldonado, senior vice president
customer support and chief services officer. "We can now offer Bell
customers the advantages of a one-stop service experience that
helps enable their mission productivity, reduces the cost of
ownership and makes it easier for them to do business with Bell
Helicopter," said Maldonado.
"Our business is successful when our customers are satisfied,"
said Garrison. "This effort is focused on improving our customers'
satisfaction and doing what is right for them and supporting their
mission."
Bell Helicopter's combined customer support and service network
has facilities in more than 13 geographical locations, employs more
than 1,700 individuals and contributes more than one third of Bell
Helicopter's annual revenue.