Wed, May 18, 2005
A Service Plan for New Falcon Operators
Dassault has just launched
‘FalconCare’, a worldwide comprehensive “nose to
tail” service support plan for new Falcons. The program is
designed to take all the surprises out of budgeting for maintenance
operations by offering a fixed cost per hour payment schedule. It
was developed after extensive discussions with current Falcon
operators.
“’FalconCare’ reflects our commitment to
provide extraordinary customer service to our customers,”
said John Rosanvallon, President and CEO of Dassault Falcon.
“It particularly addresses the needs of a growing number of
customers that have never owned an aircraft before and don’t
have a maintenance department. Even those with trained maintenance
people, however will find the program provides financial
benefits."
“The name ‘FalconCare’ sums up our approach to
supporting our operators,” said Olivier Villa, Senior Vice
President of Civil Aircraft at Dassault Aviation. “We know
how important it is for Falcon operators to have a first rate
maintenance program with predictable costs. Our objective with
‘Falcon Care’ is to ensure they receive top level
service with a totally predictable budget for every aspect of
supporting the airplane,” he added.
‘FalconCare’ is a six-year renewable support program
that covers scheduled and unscheduled maintenance. It includes
parts and labor throughout the entire Falcon Authorized Service
Center network; AOG on-site technical assistance and mandatory and
recommended Service Bulletins. Service maintenance management will
eventually be
included as well.
“The beauty of the program,” said Villa “is
that it is totally flexible. We’ve designed it so that
companies that have fully staffed maintenance departments can
obtain a light level that compliments their capabilities while
customers with little or no staff can rely on
‘FalconCare’ to take care of virtually
everything.”
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