Airline Apologizes For Leaving Pax Stranded For A Week At JFK | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Most Recent Daily Episodes

Episode Date

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday Airborne-Thursday

Airborne-Friday

Airborne On YouTube

Airborne-Unlimited-04.29.24

Airborne-Unlimited-04.23.24

Airborne-Unlimited-04.24.24 Airborne-FltTraining-04.25.24

Airborne-Unlimited-04.26.24

Sat, Jul 14, 2007

Airline Apologizes For Leaving Pax Stranded For A Week At JFK

Glasgow Airport Attack Delayed Replacement Aircraft

Talk about a change in flight plans. A jet belonging to Scottish budget carrier Flyglobespan was struck by lightning June 28 before a scheduled flight to Ireland while sitting at John F. Kennedy International Airport -- and subsequently grounded.

A replacement aircraft could not be sent from the carrier's home base in Glasgow  because of the heightened state of alert following the attempted terrorist attack at the Glasgow Airport, according to the Belfast Telegraph, and more than 200 passengers were left stranded at JFK.

The last of those passengers didn't make it home until a week later.

The carrier has "apologized profusely" for the delays and inconvenience to its passengers and said the terrorist attack incident "misplaced much of our fleet and crew and severely hampered our ability to mount an earlier rescue flight."

Several of the passengers on the flight complained they felt abandoned by the carrier and had little choice but to find their own way home at their own expense.

The airline's chairman, Tom Dalrymple, insists company management looked at the problem from all angles and safety was always their top priority. He places some blame on outsourced ground handlers for failing to effectively communicate the situation to affected passengers.

It appears the company responsible for ground services, Swissport, ignored many of the carrier's instructions about the situation, according to Dalrymple.

Ireland West Airport, the destination of the flight, said it welcomed the apology. Airport officials met with airline management Thursday to discuss the situation.

The carrier has a system of flight refunds for affected passengers who were not taken home by the airline and says it will launch an investigation.

There have been no reports of comment by Swissport.

"When the dust settles on all of this we will have an internal inquiry into a number of things and how our handling agents performed will be one of them," said a spokesperson for Flyglobespan.

FMI: www.flyglobespan.com, www.knockairport.com. www.swissport.com

Advertisement

More News

Unfortunate... ANN/SportPlane Resource Guide Adds To Cautionary Advisories

The Industry Continues to be Rocked By Some Questionable Operations Recent investigations and a great deal of data has resulted in ANN’s SportPlane Resource Guide’s rep>[...]

ANN FAQ: Turn On Post Notifications

Make Sure You NEVER Miss A New Story From Aero-News Network Do you ever feel like you never see posts from a certain person or page on Facebook or Instagram? Here’s how you c>[...]

ANN's Daily Aero-Term (04.29.24): Visual Approach Slope Indicator (VASI)

Visual Approach Slope Indicator (VASI) An airport lighting facility providing vertical visual approach slope guidance to aircraft during approach to landing by radiating a directio>[...]

ANN's Daily Aero-Term (04.28.24): Airport Marking Aids

Airport Marking Aids Markings used on runway and taxiway surfaces to identify a specific runway, a runway threshold, a centerline, a hold line, etc. A runway should be marked in ac>[...]

ANN's Daily Aero-Linx (04.28.24)

Aero Linx: The Skyhawk Association The Skyhawk Association is a non-profit organization founded by former Skyhawk Pilots which is open to anyone with an affinity for the A-4 Skyhaw>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2024 Web Development & Design by Pauli Systems, LC