Tue, Nov 20, 2007
Carrier Fined $115,000 For Violations By Mainline, Regional
Operations
The US Department of Transportation
(DOT) says it's not kidding about hitting airlines that fail to
disclose on-time figures where it hurts the most -- as Delta Air
Lines can attest.
On Monday, DOT assessed a civil penalty against Delta for
failing to provide information on the on-time arrival performance
of its flights when asked by consumers. The consent order is the
third this year against airlines for failing to provide on-time
performance information as required by DOT rules.
Delta was ordered to cease and desist from further violations...
and was assessed a civil penalty of $115,000. The action follows
similar actions on October 3 against Hawaiian Airlines and JetBlue
Airways. As ANN reported, Hawaiian was
assessed a civil penalty of $50,000 and JetBlue was assessed a
$30,000 civil penalty.
"An important part of our effort to minimize the impact of
flight delays on consumers is making sure they have the best
available information about delays," US Secretary of Transportation
Mary E. Peters said. "As we take new steps to reduce delays and
improve air travel for passengers, we will make sure airlines
comply with existing consumer rules."
Airlines that report on-time performance to DOT -- currently 20
large passenger carriers -- must provide on-time arrival statistics
when requested by passengers.
After receiving information that some carriers were failing to
provide consumers on-time arrival information of flights, the
Enforcement Office launched an investigation that involved several
hundred test calls to the reporting carriers.
The Delta order also covers violations by several Delta
Connection carriers -- Comair, Atlantic Southeast Airlines and
SkyWest Airlines -- for which Delta provides reservation services.
The Enforcement Office is continuing to investigate other
carriers.
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