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Wed, Jun 04, 2008

DOT Says Airline On-Time Performance Improved In April

Also Beat 2007 Marks For First Time This Year, But Complaints Rise

The largest US airlines' rate of on-time flights this past April was higher than in both the same month last year and March 2008, according to the Air Travel Consumer Report released Wednesday by the US Department of Transportation (DOT). The rates of flight cancellations and mishandled baggage also declined compared to the same periods, according to the report.

According to information filed with the Bureau of Transportation Statistics (BTS), a part of DOT's Research and Innovative Technology Administration (RITA), the 19 carriers reporting on-time performance recorded an overall on-time arrival rate of 77.7 percent in April, higher than both April 2007's 75.7 percent and March 2008's 71.6 percent. 

The consumer report includes BTS data on the number of domestic flights canceled by the reporting carriers. In April, the carriers canceled 1.7 percent of their scheduled domestic flights, lower than both the rates of 1.8 percent in April 2007 and 2.6 percent in March 2008. 

When it comes to arriving at your destination on-time, your best chances are on Hawaiian Airlines (90.5 percent on-time.) Conversely, passengers should budget extra time if they're flying on American Airlines (65.3 percent on-time,) United (72.8) or Mesa (73.2). And if you fly American Airlines Flight 1555 from Miami to San Juan, Puerto Rico, bring a book -- as that flight is late a staggering 96.63 percent of the time.

Not surprisingly, American also led in most cancelled flights in April, with 7.6 percent of its entire schedule scrapped. Most of that figure can be attributed to the safety-related groundings of its 300 MD-80 airliners, which led to the cancellation of over 3,400 flights. Frontier and Continental cancelled the fewest flights in April, which both carriers scrubbing far less than one percent of their schedules.

Data collected by BTS also shows the percentage of late flights delayed by weather, including those reported in either the category of extreme weather or included in National Aviation System delays. In April, 37.89 percent of late flights were delayed by weather, down 9.11 percent from April 2007, when 41.69 percent of late flights were delayed by weather, and down 8.50 percent from March when 41.41 percent of late flights were delayed by weather.

The US carriers reporting flight delays and mishandled baggage data posted a mishandled baggage rate of 4.99 reports per 1,000 passengers in April, an improvement over both April 2007's rate of 6.34 and March 2008's 6.66 rate. 

In April, the department received 1,113 complaints about airline service from consumers, down 10.8 percent from the 1,248 complaints filed in April 2007, but 9.9 percent more than the total of 1,013 received in March 2008. 

FMI: http://airconsumer.ost.dot.gov, www.bts.gov

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