Sun, Jun 22, 2008
Airline, TSA Using New System At New York’s LaGuardia As
First Step
Aimed at reducing lines at the airport and making it easier for
passengers to navigate security and the check-in process, Delta
Airlines began testing a new mobile phone boarding pass program at
LaGuardia Airport.
InformationWeek reported last week the carrier, in partnership
with the Transportation Security Administration, is allowing
passengers departing from LGA to download a paperless electronic
boarding pass directly on their Internet-enabled mobile phones.
"Passengers can now quickly check in for their flight while en
route to the airport in a taxi or walking from the parking lot to
the terminal," said Steve Gorman, executive VP at Delta, in a
statement. "The check-in process now can take place from anywhere,
at any time within 24 hours of flight departure.
Customers can bypass the check-in kiosks and counters and
proceed directly to TSA security checkpoints where agents would
scan the pass from the phone. Passengers still need to show
identification before passing through security.
After the security checkpoint passengers present the electronic
boarding pass at the departure gate, and then board the aircraft.
The test program is only currently available for domestic
flights.
Delta said it has plans to utilize mobile devices for additional
services in the future. These are expected to include standby
upgrades, round-trip check-in, and using text messaging for
checking in.
The new check-in method eventually could help airlines save
money by reducing printing costs while increasing customer
satisfaction by lessening long waits.
Continental Airlines tested a similar system
last December, becoming the first airline to use the mobile phone
boarding pass program.
To prevent fraudulent boarding passes and possible security
breaches, the airlines worked with the TSA to develop an encryption
plan for the mobile device boarding passes.
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