Aero-News: Quote of the Day

ANN's Quote of the Day usually derives from current news, though we reserve the right to pick quotes out of history that have a bearing on the day's events and issues.

Sometimes, you'll find them timely and in keeping with the content of the day's news... and sometimes, they'll just be thought-provoking.

Reader suggestions and comments are welcome... and if particularly intriguing, timely, or poignant, may themselves become future Quotes of the Day.

Let us hear from you, folks!

Aero-News Quote of the Day

"Across the airline experience, from check-in, to the flight, to deplaning, passengers are being affected by the ramifications of carriers making staff cutbacks and have expressed that performance and attitudes of airline staff are suffering."

Source: Sam Thanawalla, director of the global hospitality and travel practice at J.D. Power & Associates. In its annual survey of overall customer satisfaction with US domestic carriers, the market research firm found passengers' opinions of airlines fell to their lowest levels in three years. That's not entirely surprising, given recent fare hikes and added charges for such niceties as checking your luggage... but travelers pointed most to shoddy customer service, not high fares, when explaining their disgruntlement.

FMI:  www.jdpower.com