"Nobody is happy about being almost in last
place... We're not going to take it lying down anymore. We're
going to do everything we can to start moving up in the
survey."
Source: LAX spokesman Paul Haney, in comments
made after seeing his airport rank near the very bottom of
J.D. Power's annual airport satisfaction survey -- due to such
problems as confusing signage, holes in walls, antiquated
facilities, and filthy restrooms.