J.D. Power Study Cites Improved In-Flight Services And Growing Customer Acceptance Of Extra Fees
Investments made by airlines to improve the passenger experience by lowering fares, achieving better on-time arrivals and reducing the frequency of lost luggage, along with enhancements to in-flight services and growing customer tolerance for extra fees have had positive effects on passenger satisfaction, according to the J.D. Power 2016 North America Airline Satisfaction Study.