"Everyone who had been queuing were annoyed and a lot
of jostling and arguing started. It is diabolical. I am a frequent
traveller and this is my worst experience ever -- it is absolutely
shocking."
Source: Tony Pascoe, one of thousands of
passengers who suffered through chaotic scenes at British Airways'
new Terminal Five at London's Heathrow airport. Two weeks after the
brand-new facility was opened with much fanfare, T5 was the scene
this week of hundreds of flight cancellations, stranded passengers,
and at least one reported employee fistfight. The carrier says
things are returning to normal, with "only" 37 cancelled flights
expected for Sunday.
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