Focus on the customer becomes a multifaceted value proposition for both Daher TBM and Pratt and Whitney Canada
By Anthony J. Liberatore
A common theme this year at AirVenture of various manufacturers delivering their press briefings is one of continuous improvement, customer satisfaction, greater operational time, less maintenance and or predictability, and the utilization of information technologies to enable all those goals. It doesn’t seem to be the year of major engine redesigns, and the ensuing performance increase nor one of air-frame tweaks, it is not about the raw performance numbers but perhaps the numbers that come from the metrics of the satisfaction of the customers which would include the maintenance arm that cares for the higher end ai