Survey Shows Most Parents Feel Cabin Crews Are OK With Children | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 09.29.14 ** HD iPad-Friendly -- Airborne 09.29.14**
** Airborne 09.26.14 ** HD iPad-Friendly -- Airborne 09.26.14 **
** Airborne 09.24.14 ** HD iPad-Friendly -- Airborne 09.24.14 **

Fri, Jun 15, 2012

Survey Shows Most Parents Feel Cabin Crews Are OK With Children

Survey Prompted By Recent Alaska Airlines Incident

After a recent incident in which a cabin crew demanded a father remove his three year old son from an Alaska Airlines plane after the toddler was deemed too disruptive to fly, a survey conducted by U.K-based flight comparison site Skyscanner of more than 1,000 parents has revealed that, far from being an isolated incident, 12% of parents said they have found it difficult to get any sympathy from cabin crew in response to their children’s needs.

The toddler at the center of the incident first became upset when he was forced to switch off the reading device his father had given him to keep him busy. Many parents in the survey sympathise with this situation, with over a third having endured their child having a "meltdown" on an aircraft and 13% of respondents stating their children too have become upset after abruptly being told to switch off electronic devices by the cabin crew with no explanation or understanding of why. The unhappy child then refused to sit upright with his seatbelt fastened; something one in four of the parents surveyed have also experienced, and his parents were finally told they had to disembark the aircraft despite having his seatbelt fastened, because he wouldn’t sit upright.

Skyscanner's Mary Porter commented, “There can be some challenges when flying with young children as they are too young to understand why they are being told to do certain things, but this can be made less stressful for parents if cabin crew staff can be more patient and understanding during these times. Of course there are some safety requirements that must be met by every passenger whatever their age, however if cabin crew were specifically trained to understand the needs of families better and able to assist with the youngest of airline passengers, the experience could be stress-free for everyone and many of these negative experiences could be completely avoided.“

She continues, “Families contribute a huge amount to the profit of airlines and everything should be done to make this a more positive experience and there is obviously a real need for the aviation industry to address these issues.”

The survey also revealed that for some parents the stresses of family travel begin before they have even boarded the aircraft, with 16% saying their child had been frightened by the security process while for a further 15% the problems began the second they stepped on board, when they found themselves seated apart from their children. Furthermore, almost one in five parents complained about the lack of toilets and baby changing facilities along with long queues.

FMI: www.skyscanner.net

Advertisement

More News

Airborne 09.29.14: Young Eagle Tragedy, Overdue Hoover Honors, Paperplane Record

Also: Low-Flying F16, UAVs For The Movie, Aerobatic Pilot Bails Out, Bombardier Safety Stand Down, MVP Takes On The World We are sad to report that a Young Eagle flight went down o>[...]

Airborne 09.29.14: Young Eagle Tragedy, Overdue Hoover Honors, Paperplane Record

Also: Low-Flying F16, UAVs For The Movie, Aerobatic Pilot Bails Out, Bombardier Safety Stand Down, MVP Takes On The World We are sad to report that a Young Eagle flight went down o>[...]

Airborne 09.26.14: A320neo First Flight, Aspen ESV Trial, Garmin Flies G5000

Also: Sea Lynx Grounding, AEA's Ric Peri On FAR 145, Union v Allegiant, Wingboarding--Anyone? Things went off as planned in Toulouse, France yesterday morning when the A320neo made>[...]

ANN's Daily Aero-Linx (09.30.14)

DOT Rule for Passengers Traveling with Lithium Batteries The issue has come to the forefront as more people may soon begin traveling with small UAVs, most of which are powered by t>[...]

ANN's Daily Aero-Term (09.30.14): Filed En Route Delay

Any of the following preplanned delays at points/areas along the route of flight which require special flight plan filing and handling techniques.>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC