Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 04.16.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 04.16.14 **
** Airborne 04.14.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 04.14.14 **
** Airborne 04.11.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 04.11.14 **

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Aero-TV: Dual GPS Solutions -- Maps, Weather, And Traffic To Your EFB Devices

Dual Boasts GPS Support for iOS or Android Platforms While at the AOPA 2013 convention, ANN CEO and Editor-In-Chief, Jim Campbell met with Greg Lukins, Vice President of Business D>[...]

AD: Airbus Airplanes

AD NUMBER: 2014-08-02 PRODUCT: Certain Airbus Model A300 B4-600 and A300 B4-600R series airplanes.>[...]

AD: Bombardier, Inc. Airplanes

AD NUMBER: 2014-08-03 PRODUCT: Certain Bombardier, Inc. Model CL-600-2C10 (Regional Jet Series 700, 701, & 702) airplanes, Model CL-600-2D15 (Regional Jet Series 705) airplanes>[...]

ANN's Daily Aero-Linx (04.18.14)

All About Military Aviation Features well-illustrated articles on all major post-war combat aircraft, a directory of the world's air forces, air show reports and calendar and speci>[...]

ANN's Daily Aero-Term (04.18.14): Onboard Lightning Detection Systems

An onboard weather detection system that senses electrical discharges that suggest the presence of thunderstorm cells.>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC