Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 06.27.16

Airborne 06.28.16

Airborne 06.29.16

Airborne 06.30.16

Airborne 07.01.16

Airborne Hi-Def On YouTube

Airborne 06.27.16

Airborne 06.28.16

Airborne 06.29.16

Airborne 06.30.16

Airborne 07.01.16

AEA2016 LIVE Aero-TV: 04/27-0830ET, 04/28-1400ET, 04/29-1100ET

Sun 'n Fun 2016 Innovation Preview on Vimeo!

Sun 'n Fun 2016 Innovation Preview on YouTube!

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne 06.29.16: SWA Delays Max, McConnell OKs B29-Doc, AAL Trashes Cameras

Also: Flytenow V Supreme Ct, Electric eSpyder, F-35 Adir, IL AirShow, NJ AvTax, FAI Young Artist, Unregistered Airplane To survive in the airline business it is sometimes necessary>[...]

AD: Saab AB, Saab Aeronautics

AD NUMBER: 2016-13-06 PRODUCT: Certain Saab AB, Saab Aeronautics Model 340A (SAAB/SF340A) and SAAB 340B airplanes.>[...]

AD: Airbus Helicopters

AD NUMBER: 2016-13-07 PRODUCT: Airbus Helicopters Model AS365 N3 helicopters.>[...]

ANN's Daily Aero-Linx (06.30.16)

FAA Airworthiness Certificates Overview An airworthiness certificate is an FAA document which grants authorization to operate an aircraft in flight.>[...]

ANN's Daily Aero-Term (06.30.16): Terminal Area

A general term used to describe airspace in which approach control service or airport traffic control service is provided.>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC