It Ain't Easy Being A Flight Attendant | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date






Airborne On ANN

Airborne 10.17.16

Airborne 10.18.16

Airborne 10.19.16

Airborne 10.20.16

Airborne 10.21.16

Airborne Hi-Def On YouTube

Airborne 10.17.16

Airborne 10.18.16

Airborne 10.19.16

Airborne 10.20.16

Airborne 10.21.16

Tue, Aug 26, 2008

It Ain't Easy Being A Flight Attendant

Cabin Crews Are Public Face For Ridiculous Airline Policies

Forty years ago, openings for airline flight attendants drew mostly attractive young women interested in travel and glamour. Today, given the need to face passengers angry over rising fees and declining customer service standards, you just might want a psychology degree and a black belt.

Whether its $5 snacks on Northwest, $7 pillows on JetBlue, $15 first bags on United or tarmac strandings on American, it's flight attendants who face the frustrations and occasional outbursts of frustrated passengers.

Roland Rust, executive director of the Center for Excellence in Service at the University of Maryland and an expert on airline service, says the job has become a thousand times tougher.

"The flight attendant has to deal with a bunch of surly passengers. It’s a nasty work environment," he told the Atlanta Journal-Constitution.

Michael Boyd, an airline industry expert from Denver, tells the paper the job has become much harder than it was even a year ago.

"Airlines have increasingly stupid rules they inflict on people. If a flight is canceled, good customer service says put them on the first available flight," he said. "Today, some say we can’t do that —- we’ll have to charge $25 —- and the flight attendants are stuck dealing with this stuff."

Boyd says, however, there may be one upside in the new reality. "I could see the flight attendants making the argument, 'Hey, it's tough out, we want some compensation.'"



More News

Airborne 10.21.16: NIMBYs Out Of Control, SMO Evictions On Hold, New Race Class

Also: CVR/FDR Expansion, Focusing On Santa Monica, NASAO Boss, GE9X Engine, 1000th H-60M, Verizon Drones, New LAS ATC A Transportation Safety Board of Canada team is currently inve>[...]

Aero-News: Quote of the Day (10.23.16)

Aero-News Quote of the Day "Think of this transition as changing an engine on a plane when it's inflight. Rolling out STARS in our nation's busiest airspaces, without disrupting ai>[...]

ANN's Daily Aero-Linx (10.23.16)

Aero Linx: The Society of United States Air Force Flight Surgeons (SoUSAFFS) SoUSAFFS was established in 1960 to more specifically support the USAF FS than AsMA at large could. Sin>[...]

ANN's Daily Aero-Term (10.23.16): Final Approach Point

Final Approach Point The point, applicable only to a nonprecision approach with no depicted FAF (such as an on airport VOR), where the aircraft is established inbound on the final >[...]

ANN FAQ: Q&A 101

A Few Questions AND Answers To Help You Get MORE Out of ANN!>[...]

blog comments powered by Disqus





© 2007 - 2016 Web Development & Design by Pauli Systems, LC