Tue, Aug 26, 2008
Cabin Crews Are Public Face For Ridiculous Airline
Forty years ago, openings for
airline flight attendants drew mostly attractive young women
interested in travel and glamour. Today, given the need to face
passengers angry over rising fees and declining customer service
standards, you just might want a psychology degree and a black
Whether its $5 snacks on Northwest, $7 pillows on JetBlue, $15
first bags on United or tarmac strandings on American, it's flight
attendants who face the frustrations and occasional outbursts of
Roland Rust, executive director of the Center for Excellence in
Service at the University of Maryland and an expert on airline
service, says the job has become a thousand times tougher.
"The flight attendant has to deal with a bunch of surly
passengers. It’s a nasty work environment," he told the
Michael Boyd, an airline industry expert from Denver, tells the
paper the job has become much harder than it was even a year
"Airlines have increasingly stupid rules they inflict on people.
If a flight is canceled, good customer service says put them on the
first available flight," he said. "Today, some say we can’t
do that —- we’ll have to charge $25 —- and the
flight attendants are stuck dealing with this stuff."
Boyd says, however, there may be one upside in the new reality.
"I could see the flight attendants making the argument, 'Hey, it's
tough out there...so, we want some compensation.'"
Also: Female Skydive Record, ANN November Efforts, Dream Chaser, SecTrans Reax, FAA SAFO, Able Flight, Airline Group Grounded On November 21, the Stratos 714 very light jet took to>[...]
“All three institutions have now sent a strong signal in favour of modernizing the Agency and the European aviation system as a whole. There is clear political will to ensure>[...]
Wichita-Based Center Is Authorized To Sell And Install Garmin G1000 Through G5000 Avionics On Broad Range Of Business Aircraft Yingling Aviation has been named a Garmin Integrated >[...]
Aero Linx: The Colorado Airport Operators Association (CAOA) The Colorado Airport Operators Association (CAOA) serves the common interests of the owners, operators and users of the>[...]
Downburst A strong downdraft which induces an outburst of damaging winds on or near the ground. Damaging winds, either straight or curved, are highly divergent. The sizes of downbu>[...]