Tue, Aug 26, 2008
Cabin Crews Are Public Face For Ridiculous Airline
Forty years ago, openings for
airline flight attendants drew mostly attractive young women
interested in travel and glamour. Today, given the need to face
passengers angry over rising fees and declining customer service
standards, you just might want a psychology degree and a black
Whether its $5 snacks on Northwest, $7 pillows on JetBlue, $15
first bags on United or tarmac strandings on American, it's flight
attendants who face the frustrations and occasional outbursts of
Roland Rust, executive director of the Center for Excellence in
Service at the University of Maryland and an expert on airline
service, says the job has become a thousand times tougher.
"The flight attendant has to deal with a bunch of surly
passengers. It’s a nasty work environment," he told the
Michael Boyd, an airline industry expert from Denver, tells the
paper the job has become much harder than it was even a year
"Airlines have increasingly stupid rules they inflict on people.
If a flight is canceled, good customer service says put them on the
first available flight," he said. "Today, some say we can’t
do that —- we’ll have to charge $25 —- and the
flight attendants are stuck dealing with this stuff."
Boyd says, however, there may be one upside in the new reality.
"I could see the flight attendants making the argument, 'Hey, it's
tough out there...so, we want some compensation.'"
“The past months were amazing for ARCA Space Corporation, as the ArcaBoard was prepared for production. We couldn’t be happier knowing how fortunate we are to create an>[...]
Order For 37 More A321s Brings The Total Order Book To 82 Of The Large Narrowbody Aircraft Delta Air Lines has reached an agreement with Airbus to acquire 37 additional A321s as pa>[...]
Klyde: The More Things Change, The More They Stay The Same! FMI: www.klydemorris.com>[...]
Proposed Regulations For Small UAS Operation Have Been Forwarded To The OMB For A Final Look After waiting for an extended time, the FAA has finally forwarded its proposed regulati>[...]
Also: MU-2 AOA, AMA Responds To Senate FAA Reauthorization, ANN@AEA Live 04/27-0830ET, ANN@AEA Live 04/28-1400ET, ANN@AEA Live 04/29-1100ET A report of a drone possibly colliding w>[...]