New Committee Will Represent Airline Travelers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date






Airborne On ANN

Airborne 09.28.15

Airborne 09.29.15

Airborne 09.30.15

Airborne 10.01.15

Airborne 10.02.15

Airborne Hi-Def On YouTube

Airborne 09.28.15

Airborne 09.29.15

Airborne 09.30.15

Airborne 10.01.15

Airborne 10.02.15

EAA/ANN AirVenture Innovation Preview

AIP-#1 Vimeo

AIP-#2 Vimeo

AIP-Part 1 YouTube

AIP-Part 2 YouTube

Thu, May 10, 2012

New Committee Will Represent Airline Travelers

Group’s Focus To Be Improving Customer Service

Airline passengers frustrated by poor customer service may get some relief from a new consumer protection committee formed to advise the Secretary of Transportation. The re-authorization of the FAA in February established a four-seat committee to evaluate existing consumer protection programs and make recommendations on changes. Transportation Secretary Ray LaHood will be required to report the committee’s recommendations to Congress by next February. He’ll be tasked with explaining how these recommendations are implemented, or if not, why they weren’t.

USA Today reports that while Secretary LaHood (pictured) plans to move as quickly as possible to appoint committee members and schedule the first meeting, there are doubts about how effective the committee will be due to the representation of airlines and airport. The group will be comprised of airlines and airport representatives, consumer protection representatives and a state or local government official with consumer protection experience. The non-profit consumer group Aviation Consumer Action Project says it’s unlikely the group will be effective because of the seats filled by representatives of employers who have opposed most, if not all aviation consumer protection regulation.

Steve Lott, spokesman for the group representing major U.S. airlines, Airlines for America, wouldn't comment on whether the board would be ineffective as some claim because two of the members would be from the industry. He said that airlines are committed to building on their "record operational performance and delivering an even better customer experience through passenger feedback and coordination with other industry stakeholders."



More News

Airborne 10.02.15: LauncherOne Milestones, A/C Mngmt Legislation, UAV Safety

Also: Open Aviation Safety Reporting, ICAS 2015, Apache/Chinook Orders, Flexjet, Journey To Space Film, Sport/GA Decline?, Soloy Aviation ANN Airborne Link:>[...]

Aero-News: Quote Of The Day (10.04.15)

“Refuelling between the KC-30A and F-35A is an important step towards the KC-30A’s achievement of Final Operational Capability (FOC) and represents continued progress i>[...]

ANN's Daily Aero-Linx (10.04.15)

Aero Linx: Vintage Sailplane Association The purpose of the Vintage Sailplane Association (VSA) is to promote the acquision, restoration and flying of vintage sailplanes by its mem>[...]

ANN's Daily Aero-Term (10.04.15): Flight Information Service-Broadcast

Flight Information Service-Broadcast (FIS−B) A ground broadcast service provided through the ADS−B Broadcast Services network over the UAT data link that operates on 97>[...]

ANN FAQ: Feel The Propwash (Updated)

New Form Makes Subscribing, Unsubscribing Even Easier While we're very proud of our newly-redesigned website, we know that some folks really enjoy the convenience of having their A>[...]

blog comments powered by Disqus





© 2007 - 2015 Web Development & Design by Pauli Systems, LC