New Committee Will Represent Airline Travelers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 05.02.16

Airborne 05.03.16

Airborne 05.04.16

Airborne 05.05.16

Airborne 05.06.16

Airborne Hi-Def On YouTube

Airborne 05.02.16

Airborne 05.03.16

Airborne 05.04.16

Airborne 05.05.16

Airborne 05.06.16

AEA2016 LIVE Aero-TV: 04/27-0830ET, 04/28-1400ET, 04/29-1100ET

Sun 'n Fun 2016 Innovation Preview on Vimeo!

Sun 'n Fun 2016 Innovation Preview on YouTube!

Thu, May 10, 2012

New Committee Will Represent Airline Travelers

Group’s Focus To Be Improving Customer Service

Airline passengers frustrated by poor customer service may get some relief from a new consumer protection committee formed to advise the Secretary of Transportation. The re-authorization of the FAA in February established a four-seat committee to evaluate existing consumer protection programs and make recommendations on changes. Transportation Secretary Ray LaHood will be required to report the committee’s recommendations to Congress by next February. He’ll be tasked with explaining how these recommendations are implemented, or if not, why they weren’t.

USA Today reports that while Secretary LaHood (pictured) plans to move as quickly as possible to appoint committee members and schedule the first meeting, there are doubts about how effective the committee will be due to the representation of airlines and airport. The group will be comprised of airlines and airport representatives, consumer protection representatives and a state or local government official with consumer protection experience. The non-profit consumer group Aviation Consumer Action Project says it’s unlikely the group will be effective because of the seats filled by representatives of employers who have opposed most, if not all aviation consumer protection regulation.

Steve Lott, spokesman for the group representing major U.S. airlines, Airlines for America, wouldn't comment on whether the board would be ineffective as some claim because two of the members would be from the industry. He said that airlines are committed to building on their "record operational performance and delivering an even better customer experience through passenger feedback and coordination with other industry stakeholders."

FMI: www.dot.gov

Advertisement

More News

Airborne 05.04.16: FAA Part 23, IAC AirVenture Theme, Boeing 737 MAX

Also: Supersonic Sound Pollution, Wartime WartHog, Biplanes And Triplanes, Esterline, Airbus H145M, 21st CSAF, NATA Appointment On the eve of an FAA public hearing in College Park,>[...]

FAA Administrator Makes Two Major Drone Announcements

Establishes Advisory Committee To Provide Advice On UAV Issues Speaking today at the AUVSI annual conference in New Orleans, FAA Administrator Michael Huerta announced the agency i>[...]

Airborne 05.03.16: Solar Impulse 2, SpaceX v Mars, 5000 Section 333 Exemptions

Also: Textron Drone, Aero-Calendar, Aviation Gateway Park, NASA And FAA, R22 Flashcards, MI Av Program, ArcaBoard At the time we put this report together, the Solar Impulse 2 had s>[...]

Airborne 05.04.16: FAA Part 23, IAC AirVenture Theme, Boeing 737 MAX

Also: Supersonic Sound Pollution, Wartime WartHog, Biplanes And Triplanes, Esterline, Airbus H145M, 21st CSAF, NATA Appointment On the eve of an FAA public hearing in College Park,>[...]

ANN's Daily Aero-Linx (05.05.16)

USHPA Chapters and Clubs Chapters are member-controlled organizations approved by the USHPA. They are autonomous, self-governing, financially independent groups of flying enthusias>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC