Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 01.16.17

Airborne 01.17.17

Airborne 01.11.17

Airborne 01.12.17

Airborne 01.13.17

Airborne Hi-Def On YouTube

Airborne 01.16.17

Airborne 01.17.17

Airborne 01.11.17

Airborne 01.12.17

Airborne 01.13.17

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne 01.16.17: Dynon/EAA STC Expands, SpaceX, Chao Coy On ATC Privatization

Also: Project Titan, Part 23 Rule, SportAv HoF, Iran Air, FL's Space Coast, Galaxy Note7 Warnings, Boeing Employees When Dynon and EAA announced that they had worked together to ob>[...]

Airborne 01.16.17: Dynon/EAA STC Expands, SpaceX, Chao Coy On ATC Privatization

Also: Project Titan, Part 23 Rule, SportAv HoF, Iran Air, FL's Space Coast, Galaxy Note7 Warnings, Boeing Employees When Dynon and EAA announced that they had worked together to ob>[...]

Gone West: Astronaut Gene Cernan

Commander Of Apollo 17 Was The Last Man To Walk On The Moon Another icon of the space program has Gone West. Apollo 11 Commander Gene Cernan passed away Monday at the age of 82, ac>[...]

Airborne 01.13.17: G650ER Record Streak, False Drone Hit, Piper Archer Sale

Also: Parrot Layoffs, CES/AMA Expo/KSMO, 737 SAIB, Piper PA-31T, John Pope, Washington State, JetBlue Disturbance Pending sanctioning from the recognizing organizations, it looks l>[...]

ANN's Daily Aero-Linx (01.17.17)

All About Clouds If you sometimes have trouble differentiating between a stratocumulus and a billow cloud, this could be a site for you.>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC