Navy Wife Says Airline Charged Her Credit Card For Someone
You've probably heard the phrase 'close enough for jazz', and
that standard apparently applies when it comes to credit cards at
A woman and her husband, a sailor in the U.S. Navy
stationed in Jacksonville, FL, recently traveled to Oregon for the
holidays. The couple arranged for someone to take care of their
6-month-old puppies while they were away ... which made the $200
charge on her credit card for taking her pets on the plane a big
Television stations WTLV and WJXX report that Rebecca Stillwell
immediately called Delta, and only after extensive conversations
learned that there had been a mix-up on her credit card. A
supervisor for the airline told her that her number was similar to
one for a customer who had taken their pets on the plane, and it
was "close enough," so they went ahead and charged her card.
But it doesn't stop there. The supervisor said that since
Stillwell could not prove that she had not taken her pets with her
to Oregon, they would be unable to refund the charge.
Delta later said in a statement that they were "investigating"
the matter. Stillwell says she has cancelled her credit card, and
is still waiting for her refund.