Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne 11.13.17

Airborne-Unmanned 11.14.17

Airborne 11.15.17

AMA Drone Report 11.16.17

Airborne 11.17.17

Airborne-YouTube

Airborne 11.13.17

Airborne-Unmanned 11.14.17

Airborne 11.15.17

AMA Drone Report 11.16.17

Airborne 11.17.17

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne 11.15.17: XCOR BK, V-22 Osprey Milestone, GAMA 3rd Quarter Stats

Also: UK Airport Cancellation, Gone West: Robert Wagstaff, EASA Certifies Bell 505, USN's 1st MQ-4C Triton This is a heartbreaker, as we were big fans of XCOR Aerospace -- which fi>[...]

Airborne-Unmanned 11.14.17: Drone Registration, AT&T's Flying COW, Pilot Charged

Also: Boeing Completes Acquisition, Drones For LAFD, DJI Seeks Transport Canada’s Help, Uber and NASA A defense authorization bill that includes a return to civilian drone re>[...]

AMA Drone Report 11.16.17: Drone Registration, Drone Journalists Jailed

Also: Terror Advisory, DRL Sim, SureFly Octocopter, Space Needle Drone Pilot, FAI-ASFC World Fly-In Expo A bill that includes a return to civilian drone registration has been inclu>[...]

AMA Drone Report 11.09.17: Commercial Drone Insurance, FAI Drone Races, DJI Quiz

Also: AR Drone Flight Sim, San Diego State Drone Lab, SkyPixel Photo Competition, AMA Regulatory Efforts More benefits are in the works for AMA members! This comes through the offe>[...]

Winter Haven, FL Airport Hosts Chinese Delegation

Group Learning About Non-Controlled Airports, GA And Seaplanes A delegation associated with the Civil Aviation Administration of China (CAAC) recently visited Winter Haven Airport >[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC