Airline Apologizes For Leaving Pax Stranded For A Week At JFK | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** AIRBORNE 05.24.13 Aero-TV-- CLICK HERE! ** HD iPad-Friendly Version -- AIRBORNE 05.24.13 **

** AIRBORNE 05.21.13 Aero-TV-- CLICK HERE! ** HD iPad-Friendly Version -- AIRBORNE 05.21.13 **

** AIRBORNE 04.01.13 SPECIAL EDITION of Aero-TV-- CLICK HERE! ** HD iPad-Friendly Version -- AIRBORNE 04.01.13 SPECIAL EDITION **

Sat, Jul 14, 2007

Airline Apologizes For Leaving Pax Stranded For A Week At JFK

Glasgow Airport Attack Delayed Replacement Aircraft

Talk about a change in flight plans. A jet belonging to Scottish budget carrier Flyglobespan was struck by lightning June 28 before a scheduled flight to Ireland while sitting at John F. Kennedy International Airport -- and subsequently grounded.

A replacement aircraft could not be sent from the carrier's home base in Glasgow  because of the heightened state of alert following the attempted terrorist attack at the Glasgow Airport, according to the Belfast Telegraph, and more than 200 passengers were left stranded at JFK.

The last of those passengers didn't make it home until a week later.

The carrier has "apologized profusely" for the delays and inconvenience to its passengers and said the terrorist attack incident "misplaced much of our fleet and crew and severely hampered our ability to mount an earlier rescue flight."

Several of the passengers on the flight complained they felt abandoned by the carrier and had little choice but to find their own way home at their own expense.

The airline's chairman, Tom Dalrymple, insists company management looked at the problem from all angles and safety was always their top priority. He places some blame on outsourced ground handlers for failing to effectively communicate the situation to affected passengers.

It appears the company responsible for ground services, Swissport, ignored many of the carrier's instructions about the situation, according to Dalrymple.

Ireland West Airport, the destination of the flight, said it welcomed the apology. Airport officials met with airline management Thursday to discuss the situation.

The carrier has a system of flight refunds for affected passengers who were not taken home by the airline and says it will launch an investigation.

There have been no reports of comment by Swissport.

"When the dust settles on all of this we will have an internal inquiry into a number of things and how our handling agents performed will be one of them," said a spokesperson for Flyglobespan.

FMI: www.flyglobespan.com, www.knockairport.com. www.swissport.com

Advertisement

More News

ANN's Daily Aero-Linx (05.24.13)

Stormbirds A confederation of Luftwaffe-related web sites, providing reference-grade coverage of the Messerschmidt 262 and other advanced combat aircraft of the Third Reich.>[...]

ANN's Daily Aero-Term (05.24.13): Terrain/Obstruction Alert

A safety alert issued by ATC to aircraft under their control if ATC is aware the aircraft is at an altitude which, in the controller's judgment, places the aircraft in unsafe proxi>[...]

Aero-News: Quote Of The Day (05.24.13)

"You have a huge job ahead of you. The challenges are many and the solutions are hard." Source: Senate Commerce Committee Chair Jay Rockefeller (D-WV).>[...]

ANN FAQ: ANN's News Portal Syndication Program

Get A Customized ANN News Portal For YOUR Website! As we promised, the ever-so-busy software geeks at ANN have been working overtime on a number of cool new tools and toys... and t>[...]

AF Seven Summits Team Scales Everest

Effort To Raise Funds And Awareness For The Special Operations Warrior Foundation A group of Airmen with the Air Force Seven Summits team reached the highest point of the world, Mo>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2013 Web Development & Design by Pauli Systems, LC