Crossbow has successfully completed
extensive laboratory and flight validation testing of the solution
that corrects the NAV425EX-200 and NAV420CA-200 AHRS field issues
identified in previous service letters posted on their website.
Crossbow is now ready to provide a hardware and software upgrade
for existing NAV420CA-200 customers, and NAV425EX-200 customers who
purchased units from Direct-To-Avionics.
All NAV425EX-200 and NAV420CA-200 upgrades will be coordinated
directly by Crossbow’s customer service department. To
request your return material authorization number (RMA number),
please call 408-965-3300 and ask for customer service, or email our
customer service department at firstname.lastname@example.org.
Crossbow will provide the upgrade program free of charge to
customers with a valid RMA number. Please do not ship your
NAV425EX-200 or NAV420CA-200 to Crossbow without an RMA number. All
NAV425EX-200 and NAV420CA-200 upgrade requests must be submitted by
Dec 15th, 2006.
Upgraded NAV425EX-200 and NAV420CA-200 units will be returned to
customers with Crossbow’s standard one-year warranty.
Crossbow apologizes for the inconvenience caused by the
intermittent field issues experienced in the NAV425EX-200 and
NAV420CA-200, and offers a full commitment to completing the
upgrade program as quickly as possible.