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Thu, Mar 26, 2020

PSI Testing Closes FAA Knowledge Test Centers

Centers In The U.K. Are Also Shuttered

As the COVID-19 outbreak continues to spread throughout the communities where we live and work, in order to continue to help protect the health and safety of our candidates, clients, and employees, PSI Testing has made the difficult decision to temporarily close its owned and operated physical test centers in the United States and the United Kingdom until April 13.

The company is also continuing to monitor all its partner sites around the world and adhere to closures based on country and local requirements.

Effective immediately, candidates can reschedule up to and including the day of testing at no penalty and no documentation required. NOTE: In most cases, candidates can reschedule their examinations on-line and they are encouraged to do so. If a candidate chooses to reschedule through our candidate support call center, they may experience longer than usual wait times under the current circumstances.

Candidates that are a part of an eligibility program will be provided guidance if a new eligibility is required in order to reschedule and how to obtain it.

We are obtaining guidance from our client to support candidates who must test within a specified period and how we are able to accommodate them.

  • All reschedule rules and no show policies are relaxed through April 30th.
  • If you are unable to make your exam and you are reported as a no-show you will be allowed to reschedule at no cost.
  • In the event that there are restrictions based on eligibility periods or test windows we will work on options with your examination sponsor.
  • Candidates are encouraged to reschedule on-line. If a candidate chooses to reschedule through PSI’s Candidate Call Center, they can expect to have longer than usual wait times. Call Centers are open: 4:30 a.m.-7:00 p.m. PDT M-F, 6:00 a.m.-2:30 p.m. PDT Sat-Sun

"Our teams are dedicated to minimizing potential confusion and resolving your needs as quickly as possible. We are working closely with our clients and partners to assure that every test taker who is impacted by this decision is supported during this time and can test at a future date. We know that these circumstances have, and will continue to, lead to increased call, email, and social media inquiry volumes, and we thank you for your patience as we work to respond to all inquiries," said PSI CEO Stephen Tapp.

"At PSI, we value our candidates, clients, and employees, and we understand the impact of decisions like these. This is a difficult decision for any business and one that we do not take lightly. We very much appreciate and thank you for your patience and understanding."

(Source: PSI Testing Centers news release)

FMI: www.psionline.com

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