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Fri, Dec 07, 2018

U.K. Civil Aviation Authority Begins Enforcement Action Against Ryanair

Airline Says It Is Not Responsible For Strike-Related Compensation To Passengers

The U.K. Civil Aviation Authority has today started enforcement action against Ryanair, following the airline's decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline's staff this summer.

Ryanair passengers have made claims for compensation directly to the airline, but these have been rejected. Passengers have then been able to escalate their complaints to AviationADR, a body approved by the Civil Aviation Authority, to provide alternative dispute resolution for passenger complaints.

Ryanair has now informed the Civil Aviation Authority that it has terminated its agreement with AviationADR. As the Civil Aviation Authority said at the time of the industrial action, in its view, the strikes were not “extraordinary circumstances” and were not exempt, meaning consumers should be compensated in accordance with Regulation EC261/2004.

As a result of Ryanair's action, passengers with an existing claim will now have to await the outcome of the Civil Aviation Authority's enforcement action.

Passengers who have made strike-related compensation claims via AviationADR are advised that these claims are currently on hold and will have to await the outcome of the Civil Aviation Authority's enforcement action.

Passengers with new claims who are not satisfied with the outcome or who have not received a reply from the airline within eight weeks, should contact the Civil Aviation Authority's Passenger Advice and Complaints Team (PACT).

(Source: CAA news release)

FMI: www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/

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