Company Announces JetComplete Business

Eclipse Aviation has released details about their JetComplete Business program, a revolutionary customer care program designed for business operators.

Expanding the existing JetComplete product line of comprehensive operational support and aircraft maintenance programs, JetComplete Business adds products and services tailored to the needs of business operators or others flying 250 flight hours or more per year. Business operators can realize up to a 30 percent savings on the products and services offered in the program when compared to retail prices.

"JetComplete Business demonstrates our commitment to innovate by creating support programs tailored to the needs of our diverse customer group," said Vern Raburn, Eclipse Aviation president and CEO. "With this customized offering, businesses can finally predict their ownership costs and simplify aircraft maintenance through a customer care program that addresses their unique requirements."

JetComplete Business provides everything business operators will need to operate and maintain the Eclipse 500 at a fixed, predictable price with the added convenience of one bill for a comprehensive suite of products and services. The program is designed to support aircraft in business or commercial use that fly from 250 to 1,500 flight hours per year.

At the heart of JetComplete Business is the "one stop" single point of contact, which greatly simplifies aircraft management. Eclipse Customer Care and Flight Support representatives will be available 24 hours per day to assist with all aspects of Eclipse 500 ownership. This includes flight planning, weather briefings, concierge services, billing questions, technical support, priority AOG response and scheduling of aircraft and engine maintenance and training activities.

Vice President of Sales and Customer Support, Mike McConnell explains, "Today's business aircraft operators are challenged to support multiple pilots per aircraft while reducing financial risk and increasing shareholder value. JetComplete reduces the overall complexity of jet aircraft ownership by delivering convenience and financial predictability."

JetComplete Business Products and Services The comprehensive suite of JetComplete Business products and services includes:

• Eclipse Flight Support (EFS) - Eclipse Flight Support provides airline-like dispatch services for Eclipse operators. EFS Briefers understand the needs of the Eclipse 500 pilot, and are available to provide personalized domestic weather briefings, flight-plan filing, slot reservations, diversion assistance, fuel stop planning and flight-related arrangements at the destination such as hangar rentals and ground transportation to and from the airport. Additionally, EFS Briefers can assist pilots with maintenance and training scheduling, including proactive tracking of aircraft component life limits and pilot currency requirements. Operators may also specify corporate minimums or limits from their Flight Operations Manual, and other criteria that may assist the briefer in providing a safety-oriented, individualized briefing.
• Eclipse 500 Maintenance - JetComplete Business includes comprehensive scheduled and unscheduled maintenance coverage on parts and labor for the airframe, avionics and engines. Coverage also includes no-charge for rental engines, brakes and tires maintenance and parts, all consumables during shop visits, shipping, automated trending services and financial protection against unforeseen critical service bulletins. Eclipse has partnered with Pratt & Whitney Canada to provide optional coverage for scheduled engine hot section and overhaul events, as well as Life Cycle Fatigue (LCF) engine components coverage exclusively through JetComplete Business. JetComplete Business customers with qualifying maintenance capabilities will also have the ability to perform field-level maintenance activities at their own facility and submit warranty claims directly to Eclipse.

• OneCall AOG - While all Eclipse customers will receive 7x24 AOG logistics and technical phone support and overnight parts delivery, JetComplete Business customers will enjoy a new level of service called OneCall AOG Service. Using this service, a JetComplete Business customer will simply make a single call to an Eclipse representative, who will then manage all of the arrangements to repair their aircraft and return it to service. With OneCall AOG, every incident will receive 24-hour return-to-service priority handling.
• Training - While one type rating training event is included with every aircraft purchase, JetComplete Business customers will receive an additional type rating transition class. Also included is unlimited recurrent pilot training for two named pilots during the three-year term. Initial maintenance training is also included for one mechanic, as well as annual recurrent maintenance training. Additional pilot and mechanic training is available for 30 percent off of the published list price.
• Data services - The program includes three years of Jeppesen electronic navigation data (North and South America coverage) and JeppView MFD (electronic approach charts for the 48 states) for the Eclipse Avio system. With enrollment in JetComplete Business, customers will also receive XM WX Satellite Weather as well as online maintenance record access with enhanced aircraft management features.
• Additional Discounts - Customers participating in the JetComplete Business program will be able to increase their savings by taking advantage of substantial discounts on enhanced hull and liability insurance from Eclipse partners Willis and AIG, as well as pre-negotiated fuel discounts at participating FBOs.

JetComplete Business provides Eclipse 500 operators with convenience and predictable cost savings, and is offered through two different purchase plans. The first is a pre-pay plan, which is offered at a $199 per flight hour for hours purchased at delivery or a flat rate of $149,250 for three years. The second option is a pay-as-you-fly plan, which is available for $219 per flight hour and is paid monthly based on actual usage. Coverage for scheduled engine hot section and overhaul events is available as an option for an additional $94 per flight hour per aircraft. Life Cycle Fatigue (LCF) engine components coverage is available for an additional $19 per flight hour per aircraft.
JetComplete Business membership is fully transferable.

The program price is guaranteed for three years from enrollment and requires a minimum 750 flight hour (4,500 flight hours maximum) purchase commitment.

FMI: www.eclipseaviation.com