Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

AMA Drone Report

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday

Airborne-Thursday

Airborne-Friday

Airborne-Unmanned w/AUVSI

Airborne On ANN

AMA 03.23.17

Airborne
03.20.17

Airborne
03.21.17

Airborne
03.22.17

Airborne
03.23.17

Airborne 03.17.17

Airborne-Unmanned 03.21.17

Airborne-YouTube

AMA 03.23.17

Airborne
03.20.17

Airborne
03.21.17

Airborne
03.22.17

Airborne
03.23.17

Airborne 03.17.17

Airborne-Unmanned 03.21.17

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne-Unmanned 03.21.17: Heron 1 FOC, Canadian UAVs BVLOS, Quad Inspects C17

Also: Terra Drone, senseFly partners with MicaSense, Quadcopter Topology Optimization The Heron 1 UAV has attained Full Operational Capability (FOC), allowing two Republic of Singa>[...]

Airborne 03.22.17: Canada Drone Regs, Fuller On ATC, Harrier For Sale

Also: Affordable ADS-B, Mars Beer, Best Tugs, Collins TXP, CAE 70th, Historic WWII Tour, RARA Design Contest The Canadian government had released new regulations for recreational d>[...]

Airborne 03.21.17: Longmont NIMBYs, Lost Orbiter, Airline Transparency

Also: VIP TFR Relief, Aero-Calendar, ACC CoC, C17 Drone Inspection, Flamingo Air, TSA Shame, NBAA Scholarships One of the most persistent, if not outright obnoxious, anti-airport N>[...]

Airborne 03.22.17: Canada Drone Regs, Fuller On ATC, Harrier For Sale

Also: Affordable ADS-B, Mars Beer, Best Tugs, Collins TXP, CAE 70th, Historic WWII Tour, RARA Design Contest The Canadian government had released new regulations for recreational d>[...]

Rotax To Offer Public Information Sessions At Sun 'N Fun

Workshops Targeted To Those Who Want To Learn More About The Engines During the Sun ‘n Fun International Fly-In & Expo 2017 in Florida, the Rotax Flying and Safety Club (>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC