Makes The Jump Back From The Non-Profit Sector, Has Extensive
Signature Flight Support
Corporation has appointed Maria Sastre as Chief Operating
Officer for its global operations. Ms. Sastre will be responsible
for the daily operations of Signature's worldwide network of FBOs.
She will be based at Signature's global headquarters in Orlando,
Florida and will report to S. Michael Scheeringa, President,
Signature Flight Support, the company said in announcing the move
Ms. Sastre joins Signature from the non-profit organization Take
Stock in Children where she served as President and CEO. Prior to
leading the non-profit, Ms. Sastre served with Royal Caribbean
Cruises LTD where she held the positions of Vice President,
International, Latin America, Caribbean and Asia and Vice President
of Operations during her eight year tenure. Her roles included
strategic growth across emerging markets as well as managing all
aspects of operations and the guest experience onboard Royal
Caribbean's fleet of vessels.
Previously, Ms. Sastre (pictured,
right) served as Vice President of Worldwide Customer
Satisfaction for United Airlines where she led the newly created
customer satisfaction division that was charged with refining the
customer service experience. Her responsibilities during her tenure
at United Airlines also included strategy development, airport
operations, international call centers and financial management.
She began her career at Eastern Airlines and Continental
Commenting on Ms. Sastre's appointment, S. Michael Scheeringa
stated, "I am extremely pleased to welcome Ms. Sastre to Signature
Flight Support. Her extensive knowledge of delivering true
customer-centric service will help to strengthen Signature's focus
on delivering world-class service at all of our locations. With her
extensive experience in aviation and hospitality, she is the
perfect fit for Signature Flight Support and I look forward to her
contributions to our company."
Ms. Sastre commented, "I am delighted to be joining Signature
Flight Support, the world's largest FBO network and flight support
provider for business and private aviation. I am looking forward to
continuing Signature's development of its market-leading customer
service standards. At Signature it's not just about being the
biggest, it's about providing highly personalized and
flawlessly-executed service to all customers at every location and
I am excited to become part of that effort."
Ms. Sastre's education includes both a Bachelor's Degree in Finance
and a Master's in Business Administration, both from New York
Institute of Technology.