It Ain't Easy Being A Flight Attendant | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 01.16.17

Airborne 01.17.17

Airborne 01.18.17

Airborne 01.19.17

Airborne 01.13.17

Airborne Hi-Def On YouTube

Airborne 01.16.17

Airborne 01.17.17

Airborne 01.18.17

Airborne 01.19.17

Airborne 01.13.17

Tue, Aug 26, 2008

It Ain't Easy Being A Flight Attendant

Cabin Crews Are Public Face For Ridiculous Airline Policies

Forty years ago, openings for airline flight attendants drew mostly attractive young women interested in travel and glamour. Today, given the need to face passengers angry over rising fees and declining customer service standards, you just might want a psychology degree and a black belt.

Whether its $5 snacks on Northwest, $7 pillows on JetBlue, $15 first bags on United or tarmac strandings on American, it's flight attendants who face the frustrations and occasional outbursts of frustrated passengers.

Roland Rust, executive director of the Center for Excellence in Service at the University of Maryland and an expert on airline service, says the job has become a thousand times tougher.

"The flight attendant has to deal with a bunch of surly passengers. It’s a nasty work environment," he told the Atlanta Journal-Constitution.

Michael Boyd, an airline industry expert from Denver, tells the paper the job has become much harder than it was even a year ago.

"Airlines have increasingly stupid rules they inflict on people. If a flight is canceled, good customer service says put them on the first available flight," he said. "Today, some say we can’t do that —- we’ll have to charge $25 —- and the flight attendants are stuck dealing with this stuff."

Boyd says, however, there may be one upside in the new reality. "I could see the flight attendants making the argument, 'Hey, it's tough out there...so, we want some compensation.'"

FMI: www.nwa.com, www.jetblue.com, www.united.com

Advertisement

More News

Airborne 01.17.17: Gene Cernan, KSMO NIMBY's Threaten AvBiz, Lily Drones Kaput

Also: Gone West: Bill Bordeleau, Aero-Calendar, Duncan Aviation, Norwegian Air, Drone Advisory, QinetiQ, Drone v Space Needle We’re sorry to report that, according to a Tweet>[...]

Airborne 01.16.17: Dynon/EAA STC Expands, SpaceX, Chao Coy On ATC Privatization

Also: Project Titan, Part 23 Rule, SportAv HoF, Iran Air, FL's Space Coast, Galaxy Note7 Warnings, Boeing Employees When Dynon and EAA announced that they had worked together to ob>[...]

Airborne 01.17.17: Gene Cernan, KSMO NIMBY's Threaten AvBiz, Lily Drones Kaput

Also: Gone West: Bill Bordeleau, Aero-Calendar, Duncan Aviation, Norwegian Air, Drone Advisory, QinetiQ, Drone v Space Needle We’re sorry to report that, according to a Tweet>[...]

FAA Grants TSO To Sandia For (I)VSI

Gives Nearly Immediate Vertical Speed Information The FAA has granted SANDIA Aerospace an additional TSO on their popular SAI 340 Quattro multi-function indicator. In addition to A>[...]

ANN's Daily Aero-Linx (01.18.17)

Intrepid S-A-S Museum Occupying some prime “sea estate” on the Hudson River in Manhattan is the Intrepid Sea, Air and Space Museum. Boasting “Adventures in Herois>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC