It Ain't Easy Being A Flight Attendant | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

AMA Drone Report

Airborne-Monday

Airborne-Tuesday

Airborne-Wednesday

Airborne-Thursday

Airborne-Friday

Airborne On ANN

ADR 02.20.17

Airborne 02.20.17

Airborne 02.21.17

Airborne 02.22.17

Airborne 02.16.17

Airborne 02.17.17

Airborne-HD On YouTube

ADR 02.20.17

Airborne 02.20.17

Airborne 02.21.17

Airborne 02.22.17

Airborne 02.16.17

Airborne 02.17.17

Tue, Aug 26, 2008

It Ain't Easy Being A Flight Attendant

Cabin Crews Are Public Face For Ridiculous Airline Policies

Forty years ago, openings for airline flight attendants drew mostly attractive young women interested in travel and glamour. Today, given the need to face passengers angry over rising fees and declining customer service standards, you just might want a psychology degree and a black belt.

Whether its $5 snacks on Northwest, $7 pillows on JetBlue, $15 first bags on United or tarmac strandings on American, it's flight attendants who face the frustrations and occasional outbursts of frustrated passengers.

Roland Rust, executive director of the Center for Excellence in Service at the University of Maryland and an expert on airline service, says the job has become a thousand times tougher.

"The flight attendant has to deal with a bunch of surly passengers. It’s a nasty work environment," he told the Atlanta Journal-Constitution.

Michael Boyd, an airline industry expert from Denver, tells the paper the job has become much harder than it was even a year ago.

"Airlines have increasingly stupid rules they inflict on people. If a flight is canceled, good customer service says put them on the first available flight," he said. "Today, some say we can’t do that —- we’ll have to charge $25 —- and the flight attendants are stuck dealing with this stuff."

Boyd says, however, there may be one upside in the new reality. "I could see the flight attendants making the argument, 'Hey, it's tough out there...so, we want some compensation.'"

FMI: www.nwa.com, www.jetblue.com, www.united.com

Advertisement

More News

Airborne 02.21.17: NASA 'Space Poop' Challenge, Drone Advisory, Boeing

Also: Alphabet Balloons, Aero-Calendar, DJI-AMA, Solar Research, Dreamliners, F-35, ALPA NASA Johnson Space Center, in partnership with NASA Tournament Lab and online crowdsourcing>[...]

Airborne 02.20.17: B787-10 Rollout, MultiGP Drone Racing, NIMBYs v Montauk

Also: Wright Prop, Full Stop!, Airbus Sued, Ellen Ochoa, Wright Trophy, New Embraer CEO, Bel Air AW189s The Boeing 787-10 Dreamliner, the third member of the 787 Dreamliner family,>[...]

Airborne 02.21.17: NASA 'Space Poop' Challenge, Drone Advisory, Boeing

Also: Alphabet Balloons, Aero-Calendar, DJI-AMA, Solar Research, Dreamliners, F-35, ALPA NASA Johnson Space Center, in partnership with NASA Tournament Lab and online crowdsourcing>[...]

AMA Drone Report 02.20.17: DJI & AMA Team Up, MultiGP, Drone Advisory Committee

Also: Another Dumb FL Drone Law, AMA Expo East!, Spaceport America Drone Summit DJI and AMA have launched a joint program to promote safe and responsible drone operations, train pu>[...]

ANN's Daily Aero-Linx (02.22.17)

Premier Race Gates Premier Kites has begun manufacturing premium gates for FPV drone racing. One of the company's kite designers working with PremierRC, Wayne Brunjes, was also an >[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2017 Web Development & Design by Pauli Systems, LC