"Worst year ever..."
Source: Brent Bowen, professor at the
University of Nebraska at Omaha's Aviation Institute and co-author
of the annual Airline Quality Rating Survey. According to Bowen and
study co-author Dean Headley, with Wichita State University, 2007
was the worst year ever when it came to performance by the nation's
airlines. The overall "quality score" the researchers gave the
industry -- -2.16, as in "minus" -- was the lowest in the nearly
two decades they've been studying the airlines.