DOT Report Cites Increases In Flight Delays, Mishandled Bags,
Consumer Complaints
US airlines experienced a higher rate of flight delays, more
reports of mishandled baggage and a higher number of complaints
about airline service in 2004 than in 2003, according to the US
Department of Transportation’s (DOT) Air Travel Consumer
Report which was issued today. However, the performance figures for
2004 were better than those for most previous years.