"We did everything we could from a customer service
perspective. We initiated call-outs yesterday evening. We diverted
a Melbourne aircraft bound for Hamilton Island into Sydney. I think
that's excellent customer service, given the fact that we were
denied getting an aircraft into Sydney Airport given the
curfew."
Source: Jetstar spokesman Simon Westaway,
defending the Qantas low-cost subsidiary's handling of a
domino-effect incident this weekend resulting from the late arrival
of a Jetstar flight past the curfew time at Sydney International
Airport. In the end, two flights were delayed... making for several
unhappy fliers.
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