Mon, Dec 07, 2009
Many GA And Business Models Now Covered Under CLASS
Program
In what must be another sign of the economic times, Hawker
Beechcraft implemented a new fee structure on Monday for support of
some of its older model GA aircraft. Dubbed "CLASS", for Classic
Legacy Aircraft Service and Support, the program institutes charges
by Hawker Beechcraft for technical support and services for
aircraft models which have been out of production for many years.
Depending on the nature of the incoming request, there will be a
fee charged for the assistance provided.
In a document forwarded to ANN by a reader, HBC says the fee
structure was instituted because HBC Customer Service and Support
"... currently provides technical support on all models of
airplanes manufactured and delivered by HBC with the exception of
some military variants, military surplus, the Model 18 and
Staggerwing. This totals over 38,000 airplanes with a wide variance
in age and design."
"In the Technical Support department at HBC, we currently
average over 12,000 technical inquiries per month supporting these
airplanes and provide technical assistance free of charge
regardless of the age or model of the airplane. Many of the
airplanes operating in this fleet have been resold numerous times
and have seen service all over the world. Some of these models were
delivered over 40 years ago. We receive inquiries regularly
for services and information such as: researching original
configurations of very old aircraft, looking up part numbers or
technical information already in our publications, searching for
material specifications, and sending out maintenance manual pages
that are missing or sections of manuals for airplanes AOG at a non
HBC rated facility."
The aircraft that are covered under the CLASS program
include:
- Musketeer, Sundowner, Skipper, Duchess, Duke, Debonair, Twin
Beech, Queen Air, Twin Bonanza And All Model 35 Series
- Model 36 Series Prior To Serial Number Prefix E-2600
- Model A36TC And B36TC All Serials
- Model 55, 56, 58P And 58TC All Serials
- Model 58 Series Prior To Serial Number Prefix TH-1600
- King Air 90 Model Series Prior To Serial Number Prefix
LJ-1300
- King Air E-90 All Serials
- King Air F-90 All Serials
- King Air 100 Model Series All Serial Numbers Prefixes
- King Air 200 Model Series Prior To Serial Number Prefix
BB-1400
- King Air 200C / B200C Prior To Serial Number BL-138
- King Air 200T / B200T Prior To Serial Number BT-39
- King Air 300 Model Series, All FA And FF Serial Number
Prefixes
- All MU-300 Models And Straight Model 400’s, RJ Serial
Number Prefix
- All 125 Series Airplanes From Model 1/1A Through Model 800A/B
and 1000
HBC says the list could grow in the future.
The services that will now be subject to a fee-for-service
charge include:
- All Requests for Information Already Contained in Our
Publications
- All Requests for Single System Wiring Diagrams
- Technical Advice or Troubleshooting Assistance for CLASS
Category Airplanes
- All Requests for Drawing Research to Support Modifications
HBC also rolled out a pay-per-view web-based technical
publications web tool Monday. The minimum charge for technical
support under the CLASS program will be $125 for most services.
FMI: www.hawkerbeechcraft.com
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