Fri, Apr 25, 2008
Collaborative Customer Database Aimed At Saving Time
L-3
Communications Avionics Systems announced Thursday the launch of
its Collaborative Customer Database. The database is the new
foundation from which L-3 Avionics provides customer support and
features a case-number based system that logs individual
communications with customers who call the company’s service
line.
"This new system streamlines L-3 Avionics’ customer
service by immediately bringing our customer support personnel and
engineers up to date on individual customer cases," said Larry
Riddle, vice president of business development. "In many cases,
we’re seeing the duration of troubleshooting calls drop 15-20
minutes each, which saves L-3 dealers and repair facility avionics
technicians significant time."
The company adds the database enables support personnel and
field service engineers to reference previous discussions, as well
as actions taken in resolving issues. L-3 Avionics field service
engineers can now quickly ascertain what steps have already been
taken in solving a customer’s issue, implement additional
steps if needed, and follow up aided by a complete record of the
matter.
L-3 Avionics Systems has provided avionics technologies to
aviation markets for more than 45 years. The company recently
introduced the SmartDeck Integrated Flight Controls and Display
System, a next-generation avionics suite, in addition to products
including the GH-3000 electronic and J.E.T. standby instruments,
SkyWatch collision avoidance system, Stormscope lightning detection
system, and the IRIS Infrared Imaging System.
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