Building Them Is One Thing... Supporting Them Is Another

At the 63rd Annual NBAA Meeting & Convention, it wasn't always just about the planes... or the products... or even the people... but how to keep all those operating as smoothly and efficiently as possible in the demanding conditions we find ourselves in today... where an embattled industry not only has to keep on doing business, but do so as economically as possible. One of those company groups that understands this so very clearly is Dassault Falcon Jet.

Officials spent some time at NBAA 2010 describing their extensive efforts to not only support their jets in the field and the needs of a very mobile customer base, but the additional effort underway to fine tune and expand those offerings.

Dassault Falcon Jet's Sr. VP of Customer Service, Frank Youngkin, spent a few moments with ANN's Tom Patton detailing those programs following a briefing from the halls of the Georgia World Congress Center.

Youngkin noted a process that is dedicated to speeding up response times, eliminating guesswork and producing more accurate troubleshooting that ultimately allowed aircraft to minimize downtime and return them to service at speeds faster than they've been able to accomplish in the past.

And, mind you, that's no small potatoes to an enterprise that has to support an extensive family of Falcon jets currently in production that includes the tri-jets -- the Falcon 900EX EASy, 900DX, 900LX, and the 7X-as well as the twin-engine 2000LX.

FMI: www.dassaultfalcon.com, www.falconjet.com, www.aero-tv.net, www.youtube.com/aerotvnetwork, http://twitter.com/AeroNews