Honeywell, Bell Veteran Tasked With Improving Ownership
Experience
Eclipse Aviation announced Tuesday it has brought an aviation
veteran onboard as its new vice president for customer experience
and support systems.
John Ricciardelli brings 23 years of customer support and
program management experience at Honeywell and Bell
Helicopter-Textron to the Albuquerque, NM-based planemaker. The
company says he will be responsible for enhancing the existing
Eclipse 500 ownership experience -- including aircraft delivery,
pilot and maintenance training, Eclipse Service Center operation,
and the delivery of Eclipse's JetComplete customer ownership
program.
"We are very pleased that John is joining our team to lead the
advancement of the Eclipse 500 ownership experience," said Peg
Billson, COO of Eclipse Aviation. "John has a proven track record
of delivering results while satisfying customers, and is well
positioned to help us realize our vision of setting a new
experience standard for aircraft ownership."
Replacing Ken McNamara, Ricciardelli joins Eclipse Aviation
following a long career at both Bell Helicopter and Honeywell.
Under his leadership at Bell Helicopter as executive director of
commercial development programs, Ricciardelli’s
cross-functional team won the Armed Reconnaissance Helicopter
Program. They delivered a flying development aircraft in less than
nine months, paving the way for a successful certification program
and future deployment using the Commercial Off the Shelf (COTS)
Bell 407 platform.
At Honeywell, Ricciardelli was responsible for establishing a
support network for multiple turbofan engines used in business
aircraft. This included a successful entry into service launch of
the TF7000 in 2003. Ricciardelli ascended the management ranks
quickly while spending time in engineering, operations, product
line management and customer support.
John received his Six Sigma Black Belt certification, enabling
him to successfully deploy numerous process improvements and
develop an innovative worldwide support team that delivered a
proactive approach to preventing defects in products and
services.
Ricciardelli held a variety of leadership roles at Honeywell,
including: director of business aviation customer support, manager
customer support programs, and product support engineer.
Ricciardelli earned a bachelor’s degree in Mechanical
Engineering from Pennsylvania State University in 1983, and an
Executive MBA in general management from Texas Christian University
in 2006.