Fri, Feb 26, 2010
Texas Airport Ranked Best In North America, Top Two In The
World
Austin-Bergstrom International Airport (AUS) has been ranked
the best airport in North America by the Airport Service Quality
(ASQ) passenger survey of Airports Council International
(ACI). Additionally, Austin’s airport ranked second
world-wide among airports its size: 5-15 million passengers.
The Airport Service Quality Survey rankings were based on the
results of over 275,000 questionnaires completed by passengers at
118 airports worldwide and capture the passengers’ perception
of the quality of more than 30 aspects of service. The survey
is performed quarterly.
According to ACI, leading airports have recognized that the most
important aspect of providing great customer service is a
thoroughly clean terminal and a comfortable, friendly
ambience. Top airports address the basics first. Top
factors identified as high for customer service ratings are:
ambience of the airport, cleanliness of the terminal, comfort of
the waiting areas, availability of washrooms, cleanliness of
washrooms, courtesy of staff and good shopping facilities.
"We thank the travelers who pass through our airport for the
high scores they have given us," said Jim Smith, Executive
Director, City of Austin Aviation Department. "Delivering an
exceptional customer service experience in a uniquely Austin style
is a top goal of this airport. A clean, safe, comfortable
airport experience for travelers will continue to be our
priority."
In addition to being a top ranked airport, AUS is one of only
three airports world-wide to earn Airport Service Quality Assured
Certification. This certification benchmarks an
airport’s service quality management approach and practices
against 20 industry best practice criteria. AUS has nonstop
service to 36 destinations in the U.S. and served 8.2 million
passengers in 2009.
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