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Classic Aero-TV: Citation Service Ctr–Maintaining Performance for Cessna Jets

From 2010: Cessna’s Kelly Reich Introduces the Citation Parts Distribution Service

Every year, Cessna invests crucial time and assets to provide their customers with the utmost service. In order to provide this service to Citation owners and operators, Cessna created a worldwide network of nine Cessna-owned Citation Service Centers and 24 Authorized Citation Service Centers. 

At each center, expert Citation technicians can provide specialized services including on-ground support and phase inspections, avionic and airframe modifications, damage repair, engine overhauls, hot section inspections, interior refurbishment, and exterior painting.

In order to make sure that all services are completed as quickly and efficiently as possible, Cessna also developed an extensive network for parts distribution. Citation Parts Distribution (CPD) supplies parts worldwide for aircraft owners and operators, FBO’s, and satellite Citation Service Centers. By monitoring service activity at all Citation service locations, CPD is able to track part usage trends and identify fast moving parts (parts that have ready demand) before stock runs low.  This helps to ensure that when a customer gets an AOG requirement (Aircraft on Ground), CPD can fill that requirement same day, drastically decreasing service wait time.

Cessna remains dedicated to building this network of customer service and growing the number of service centers available for customers.  On February 2, 2010, the Cessna Aircraft Company announced a further expansion to their Citation Service Center network.

In cooperation with its sister company, Bell Helicopter, Cessna will open a parts distribution center for Citation operators in Asia and the Pacific Rim region.  Mark Paolucci, Cessna’s Senior Vice President of Customer Service, said in the announcement, “It made sense…to bring the same increased Citation parts availability and decreased response time for AOG situations to our customers in this region.” 

FMI:  https://support.cessna.com/docs/custsupt/servicecenter/index.shtmlwww.cessna.comwww.aero-tv.netwww.youtube.com/aerotvnetwork,http://twitter.com/AeroNews

 


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