New Committee Will Represent Airline Travelers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 02.01.16

Airborne 02.02.16

Airborne 02.03.16

Airborne 02.04.16

Airborne 02.05.16

Airborne Hi-Def On YouTube

Airborne 02.01.16

Airborne 02.02.16

Airborne 02.03.16

Airborne 02.04.16

Airborne 02.05.16

Thu, May 10, 2012

New Committee Will Represent Airline Travelers

Group’s Focus To Be Improving Customer Service

Airline passengers frustrated by poor customer service may get some relief from a new consumer protection committee formed to advise the Secretary of Transportation. The re-authorization of the FAA in February established a four-seat committee to evaluate existing consumer protection programs and make recommendations on changes. Transportation Secretary Ray LaHood will be required to report the committee’s recommendations to Congress by next February. He’ll be tasked with explaining how these recommendations are implemented, or if not, why they weren’t.

USA Today reports that while Secretary LaHood (pictured) plans to move as quickly as possible to appoint committee members and schedule the first meeting, there are doubts about how effective the committee will be due to the representation of airlines and airport. The group will be comprised of airlines and airport representatives, consumer protection representatives and a state or local government official with consumer protection experience. The non-profit consumer group Aviation Consumer Action Project says it’s unlikely the group will be effective because of the seats filled by representatives of employers who have opposed most, if not all aviation consumer protection regulation.

Steve Lott, spokesman for the group representing major U.S. airlines, Airlines for America, wouldn't comment on whether the board would be ineffective as some claim because two of the members would be from the industry. He said that airlines are committed to building on their "record operational performance and delivering an even better customer experience through passenger feedback and coordination with other industry stakeholders."

FMI: www.dot.gov

Advertisement

More News

Airborne 02.05.16: Collier Trophy Noms, NJ Homeowner Nonsense, Flight Design USA

Also: A-10 Survives, The Essential Aero-Community, Miami Seaplanes, ERAU WACO, Jeppesen Leadership, ADS-B Kickstarter, Guilty Non-Pilot The National Aeronautic Association announce>[...]

Aero-News: Quote Of The Day (02.08.16)

“Rig’N Fly procedures are of the utmost importance to ensure reliable operations and the safest flight conditions possible, and this is an area where Airbus Helicopters>[...]

Aero-TV: Aviator Sean O’Donnell – A Love For Flight Has No Limits

What's Holding YOU Back From Your Dream Of Flight? While at the U.S. Sport Aviation Expo 2016, ANN CEO and Editor-In-Chief, Jim Campbell, shares a conversation with us that he had >[...]

Klyde Morris (02.08.16)

Klyde's Got The Super Bowl Blues... FMI: www.klydemorris.com>[...]

Navy's UAV Could Be A Tanker

Carrier-Based Unmanned Gas Station Might Be Result Of X-47B Program While there was much speculation about the ultimate role for the Navy's unmanned X-47B aircraft that demonstrate>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC