Thu, May 10, 2012
Group’s Focus To Be Improving Customer Service
Airline passengers frustrated by poor customer service may get some relief from a new consumer protection committee formed to advise the Secretary of Transportation. The re-authorization of the FAA in February established a four-seat committee to evaluate existing consumer protection programs and make recommendations on changes. Transportation Secretary Ray LaHood will be required to report the committee’s recommendations to Congress by next February. He’ll be tasked with explaining how these recommendations are implemented, or if not, why they weren’t.
USA Today reports that while Secretary LaHood (pictured) plans to move as quickly as possible to appoint committee members and schedule the first meeting, there are doubts about how effective the committee will be due to the representation of airlines and airport. The group will be comprised of airlines and airport representatives, consumer protection representatives and a state or local government official with consumer protection experience. The non-profit consumer group Aviation Consumer Action Project says it’s unlikely the group will be effective because of the seats filled by representatives of employers who have opposed most, if not all aviation consumer protection regulation.
Steve Lott, spokesman for the group representing major U.S. airlines, Airlines for America, wouldn't comment on whether the board would be ineffective as some claim because two of the members would be from the industry. He said that airlines are committed to building on their "record operational performance and delivering an even better customer experience through passenger feedback and coordination with other industry stakeholders."
It Was A Big Day For The U.S. National Aerobatic Team As Rob Holland Takes The Gold In The Four Minute Free Program On August 29 It’s been reported on the International Aerob>[...]
FAA NAS Systems Engineering Portal (SEP) This site renames the NAS Enterprise Architecture Portal and acknowledges a more robust systems engineering and planning perspective along >[...]
The maximum speed an aircraft can be safely flown while the landing gear is extended.>[...]
"Business Aviation’s global CO2 emissions are very small, being approximately 2 percent of all aviation and .04 percent of global man-made carbon emissions." Source: Excerpt >[...]
Razor, Pepper Spray Used In Conflict Between Two Women On Board Two women on board a JetBlue flight from Kingston, Jamaica to JFK airport in New York got into a brawl as the flight>[...]