New Committee Will Represent Airline Travelers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 09.19.14 ** HD iPad-Friendly -- Airborne 09.19.14 **
** Airborne 09.17.14 ** HD iPad-Friendly -- Airborne 09.17.14 **
** Airborne 09.15.14 ** HD iPad-Friendly -- Airborne 09.15.14 **

Thu, May 10, 2012

New Committee Will Represent Airline Travelers

Group’s Focus To Be Improving Customer Service

Airline passengers frustrated by poor customer service may get some relief from a new consumer protection committee formed to advise the Secretary of Transportation. The re-authorization of the FAA in February established a four-seat committee to evaluate existing consumer protection programs and make recommendations on changes. Transportation Secretary Ray LaHood will be required to report the committee’s recommendations to Congress by next February. He’ll be tasked with explaining how these recommendations are implemented, or if not, why they weren’t.

USA Today reports that while Secretary LaHood (pictured) plans to move as quickly as possible to appoint committee members and schedule the first meeting, there are doubts about how effective the committee will be due to the representation of airlines and airport. The group will be comprised of airlines and airport representatives, consumer protection representatives and a state or local government official with consumer protection experience. The non-profit consumer group Aviation Consumer Action Project says it’s unlikely the group will be effective because of the seats filled by representatives of employers who have opposed most, if not all aviation consumer protection regulation.

Steve Lott, spokesman for the group representing major U.S. airlines, Airlines for America, wouldn't comment on whether the board would be ineffective as some claim because two of the members would be from the industry. He said that airlines are committed to building on their "record operational performance and delivering an even better customer experience through passenger feedback and coordination with other industry stakeholders."

FMI: www.dot.gov

Advertisement

More News

Airborne 09.19.14: Cool City R44 Cert, Reno Rumblings, Sierra Re-Jets The CJ

Also: Eclipse Improvements, AEA Urges NextGen GA Fund Adoption, FAA OKs External Cams, GA Accident Rate Declines The FAA has granted an STC to Cool City Avionics for the installati>[...]

Best of Show! The Very Best/Worst of Oshkosh '14! (Part 1)

Compiled By The Staff and Readership of the Aero-News Network, Airborne, and Aero-TV (Part 1) For quite a while, we have recognized the highs and lows inherent in the general and s>[...]

2014 Public Benefit Flying Award Recipients Announced

Aviation Volunteers And Organizations Honored For Public Benefit Flying The National Aeronautic Association, in partnership with the Air Care Alliance, a nationwide league of human>[...]

Klyde Morris (09.22.14)

Klyde Gets Recurrent... On An Installment Plan FMI: www.klydemorris.com>[...]

Aero-News: Quote Of The Day (09.22.14)

"Volunteers in aviation and those who support them are the heart and soul of charitable aviation, and the work they perform is invaluable. They fly needy patients for care, inspire>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC