Wed, Sep 16, 2020
Every year, Cessna invests crucial time and assets to provide their customers with the utmost service. In order to provide this service to Citation owners and operators, Cessna created a worldwide network of nine Cessna-owned Citation Service Centers and 24 Authorized Citation Service Centers.
At each center, expert Citation technicians can provide specialized services including on-ground support and phase inspections, avionic and airframe modifications, damage repair, engine overhauls, hot section inspections, interior refurbishment, and exterior painting.
In order to make sure that all services are completed as quickly and efficiently as possible, Cessna also developed an extensive network for parts distribution. Citation Parts Distribution (CPD) supplies parts worldwide for aircraft owners and operators, FBO’s, and satellite Citation Service Centers. By monitoring service activity at all Citation service locations, CPD is able to track part usage trends and identify fast moving parts (parts that have ready demand) before stock runs low. This helps to ensure that when a customer gets an AOG requirement (Aircraft on Ground), CPD can fill that requirement same day, drastically decreasing service wait time.
Cessna remains dedicated to building this network of customer service and growing the number of service centers available for customers. On February 2, 2010, the Cessna Aircraft Company announced a further expansion to their Citation Service Center network.
In cooperation with its sister company, Bell Helicopter, Cessna will open a parts distribution center for Citation operators in Asia and the Pacific Rim region. Mark Paolucci, Cessna’s Senior Vice President of Customer Service, said in the announcement, “It made sense…to bring the same increased Citation parts availability and decreased response time for AOG situations to our customers in this region.”
More News
Aero Linx: International Business Aviation Council Ltd IBAC promotes the growth of business aviation, benefiting all sectors of the industry and all regions of the world. As a non->[...]
"During the annual inspection of the B-24 “Diamond Lil” this off-season, we made the determination that 'Lil' needs some new feathers. Due to weathering, the cloth-cove>[...]
Also: Bushcat Woes, Hummingbird 300 SL 4-Seat Heli Kit, Carbon Cub UL The newest Junkers is a faithful recreation that mates a 7-cylinder Verner radial engine to the airframe offer>[...]
Also: Seaplane Pilots Association, Rotax 916’s First Year, Gene Conrad After a decade and a half of struggling with the FAA and other aero-politics, G100UL is in production a>[...]
Also: Martha King Scholarship, Montaer Grows, Textron Updates Pistons, FlySto The FAA is hiring thousands of air traffic controllers, but the window to apply will only be open for >[...]