Notes Global Expansion Of Service Network
Pratt & Whitney Canada (P&WC) tells ANN it is
celebrating the recent launch of a new rapid response Customer
First Centre, and the expansion of its service center and parts
distribution network worldwide, at this week's Paris Air Show in Le
Bourget.
"Our worldwide customer support is already the broadest and most
comprehensive in the industry," said Maria Della Posta, Vice
President, Customer Support, P&WC. "We are building on this
success with a variety of initiatives as part of our strategy to
remain No. 1 in our customers' eyes across all markets."
The recently launched Customer First Centre, based at P&WC's
headquarters in Quebec, Canada, operates 24 hours a day, seven days
a week. The company says the center brings together in
one team the best expertise from across key P&WC front-line
services, including technical support, logistics, service
engineering, engine maintenance programs and warranty.
"We are increasing our
focus on providing the expertise and solutions our customers need,
when they need them," said Della Posta. "Whether a customer
requires technical assistance, parts or a spare engine, the team's
mandate is to go the extra mile to keep them flying. Equipped with
state-of-the-art tools, the new centre enables us to provide
customers with highly tailored and proactive solutions."
The new Customer First Centre is being complemented by the
expansion of P&WC's parts distribution network in Europe and
Asia. A new parts distribution center (PDC) opened in Amsterdam
last November, with another scheduled to open its doors in
Singapore this summer.
P&WC is also opening a new, 8,000-square-foot service center
near the London Luton Airport to service P&WC engines operated
by NetJets Europe and other customers. The centre will provide
fan-engine repair and hot-section inspections for JT15, PW300 and
PW500 series engines.
"With the growth in the NetJets Europe fleet, we are delighted
to be able to provide a higher level of support to this valued
customer, as well as to our growing customer base in the United
Kingdom and across Europe," said Raffaele Virgili, Vice President,
Service Centres, P&WC.
In addition, P&WC recently appointed Standard Aero as a
designated overhaul facility for PW615F and PW610F engines.
Standard Aero will perform maintenance, repairs and overhaul
services at its facility in Maryville, TN, USA, and provide
rapid-response mobile repair teams to support operators in the
field at locations in the United States, Europe, Australia and
Asia.