Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne 01.15.18

Airborne-UnManned 01.16.18

Airborne 01.17.18

AMA Drone Report 01.18.18

Airborne 01.19.18

Airborne-YouTube

Airborne 01.15.18

Airborne-UnManned 01.16.18

Airborne 01.17.18

AMA Drone Report 01.18.18

Airborne 01.19.18

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne-Unmanned 01.16.18: AUVSI Trusted Operator, Typhoon H Plus, Intel

Also: Drones Tracking Illegal Dumping, Arctic UAS, Airspace Situational Awareness, TrueView R20 AUVSI has announced the appointment of leading industry stakeholders to serve on a s>[...]

AMA Drone Report 01.18.18: 1 Million Drone Reg's, Autel EVO, FAA Sued Again

Also: New DJI Mavic?, SureFly Not Yet, Drones Tracking Illegal Dumping, 'Illicit' Drone Video The FAA has registered a million drones, the DOT announced last week at CES in Las Veg>[...]

AMA Drone Report 01.18.18: 1 Million Drone Reg's, Autel EVO, FAA Sued

Also: New DJI Mavic?, SureFly Not Yet, Drones Tracking Illegal Dumping, 'Illicit' Drone Video The FAA has registered a million drones, the DOT announced last week at CES in Las Veg>[...]

Passenger Tossed From BA Flight For Wearing All His Clothes

Was Trying To Avoid Paying Baggage Fees A passenger attempting to board a British Airways flight from Keflavik International Airport to England on Wednesday says he was denied boar>[...]

Focus On Sport Aviation A Boon For DeLand Municipal Airport

Growth Accelerating For Both Airfield And Associated Business Park A focus on sport aviation is proving to be beneficial to DeLand Municipal Airport (KDED) in central Florida. Airp>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2018 Web Development & Design by Pauli Systems, LC