Delta's In The Dog House With This Customer | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 09.26.16

Airborne 09.27.16

Airborne 09.21.16

Airborne 09.22.16

Airborne 09.23.16

Airborne Hi-Def On YouTube

Airborne 09.26.16

Airborne 09.27.16

Airborne 09.21.16

Airborne 09.22.16

Airborne 09.23.16

Tue, Jan 03, 2012

Delta's In The Dog House With This Customer

Navy Wife Says Airline Charged Her Credit Card For Someone Else's Pet

You've probably heard the phrase 'close enough for jazz', and that standard apparently applies when it comes to credit cards at Delta Airlines.

A woman and her husband, a sailor in the U.S. Navy stationed in Jacksonville, FL, recently traveled to Oregon for the holidays. The couple arranged for someone to take care of their 6-month-old puppies while they were away ... which made the $200 charge on her credit card for taking her pets on the plane a big surprise.

Television stations WTLV and WJXX report that Rebecca Stillwell immediately called Delta, and only after extensive conversations learned that there had been a mix-up on her credit card. A supervisor for the airline told her that her number was similar to one for a customer who had taken their pets on the plane, and it was "close enough," so they went ahead and charged her card.

But it doesn't stop there. The supervisor said that since Stillwell could not prove that she had not taken her pets with her to Oregon, they would be unable to refund the charge.

Delta later said in a statement that they were "investigating" the matter. Stillwell says she has cancelled her credit card, and is still waiting for her refund.

FMI: www.delta.com

Advertisement

More News

Airborne 09.26.16: SpaceX Accident Details, Bell V-247 'Vigilant', Blues Cancel

Also: Tracey Curtis-Taylor, RC Saab Gripen, Kodiak, Airbus Subsidies, Worcester Reg'l Airport, MedEvac Foundation, Predator-Series As promised, SpaceX is starting to reveal details>[...]

NBAA Mourns Arnold Palmer's Passing

Dedicates 2016 Convention To Golf Legend, Aviation Champion National Business Aviation Association (NBAA) President and CEO Ed Bolen Monday reflected with sadness on the passing Su>[...]

FAA Dedicates New Tucson Control Tower

New Tower Replaces Previous Facility Which Had Stood For 58 Years FAA Administrator Michael Huerta on Friday joined federal and local officials in dedicating the new, environmental>[...]

Airborne 09.23.16: GA Pilot Sues SFO, Drone Legalities, EAA Hall Of Fame

Also: Zenith Open Hangar Days, KSMO Nonsense, Recalled Devices, Piper M600, 800th TBM, NASAO, Commercial Space The pilot of the last piston airplane based at San Francisco Internat>[...]

Airborne 09.26.16: SpaceX Accident Details, Bell V-247 'Vigilant', Blues Cancel

Also: Tracey Curtis-Taylor, RC Saab Gripen, Kodiak, Airbus Subsidies, Worcester Reg'l Airport, MedEvac Foundation, Predator-Series As promised, SpaceX is starting to reveal details>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC