Machinists Urge Airlines To Focus On Customer Service, Not Mergers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne 04.16.18

Airborne-UnManned 04.17.18

Airborne 04.18.18

AMA Drone Report 04.19.18

Airborne 04.20.18

Airborne-YouTube

Airborne 04.16.18

Airborne-UnManned 04.17.18

Airborne 04.18.18

AMA Drone Report 04.19.18

Airborne 04.20.18

Mon, Apr 14, 2008

Machinists Urge Airlines To Focus On Customer Service, Not Mergers

Say Executives Losing Sight Of Bigger Picture

As the oft-rumored joining of Delta Air Lines with Northwest Airlines in the holy terms of merger mania appear to be coming ever-closer to fruition, this weekend International Association of Machinists and Aerospace Workers (IAM) General Vice President Robert Roach, Jr. issued the following statement on current airline industry maintenance and customer service concerns:

"The recent grounding of aircraft and stranding tens of thousands of passengers due to maintenance compliance issues are just symptoms of a much larger industry problem.

Airlines are increasingly outsourcing critical aspects of their maintenance programs, replacing customer service representatives with computers and failing to provide passengers with the service they pay for.

The airline industry is providing the worst customer service in its history after slashing jobs and cutting employee wages. Consumer complaints were up 60 percent last year, and more than a quarter of all flights experienced delays. This is all occurring while executives at major airlines are considering mergers to create even larger, more unmanageable carriers, producing bigger headaches for passengers.

The Machinists Union is urging executives at all airlines to refocus their efforts to provide superior safety and customer service to passengers. This industry is in chaos and senseless mergers will only make things worse."

The Machinists Union is the largest airline union in North America, representing more than 170,000 Flight Attendants, Customer Service Agents, Reservation Agents, Ramp Service Personnel, Mechanics, and related transportation industry workers... whose jobs would be threatened in the event of industry consolidation.

FMI: www.goiam.org/transportation

Advertisement

More News

Rotax Receives Award At AERO Friedrichshafen

Recognized As 'Best Drive Train' By The German Aviation Magazine 'aerokurier' BRP-Rotax aircraft engines have named "Best Powertrain" by German aviation magazine ‘aerokurier&>[...]

FAA To Issue AD For CFM56-7B Fan Blades

Engine Type That Powered Southwest 737 Involved In Uncontained Engine Failure The FAA will issue an Airworthiness Directive (AD) within the next two weeks that will require inspect>[...]

Airborne-Unmanned 04.17.18: XPO 2018, Drone Broadcasts, Airbus Inspection Drone

Also: NZ AFB Drone Incident, Police UAVs, Inaugural Drone Boot Camp, Predator 5M Flight Hours This is it! THE major unmanned exposition of the year -- AUVSI XPONENTIAL 2018 starts >[...]

AMA Drone Report 04.19.18: AMA Leadership, FAA Reauthorization, Coachella

Also: New French Regs, Drone Boot Camp, Public Safety Drone Standards, DroneShield Protects NASCAR It’s a little bit sad and yet a bit cool to see AMA make an exciting change>[...]

Airborne 04.20.18: Continental Jet-A Seminole, SWA Fallout, NYC NIMBY's Helo's

Also: Teamsters Talk Allegiant, Coleman Young Airport, Miracle Flights, IN Av Repair Biz Cleared Piper has selected the Continental Motors CD-170 compression ignition engine fueled>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2018 Web Development & Design by Pauli Systems, LC