Machinists Urge Airlines To Focus On Customer Service, Not Mergers | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 07.23.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.23.14 **
** Airborne 07.21.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.21.14 **
** Airborne 07.18.14--CLICK HERE! ** HD iPad-Friendly Version--Airborne 07.18.14 **

Mon, Apr 14, 2008

Machinists Urge Airlines To Focus On Customer Service, Not Mergers

Say Executives Losing Sight Of Bigger Picture

As the oft-rumored joining of Delta Air Lines with Northwest Airlines in the holy terms of merger mania appear to be coming ever-closer to fruition, this weekend International Association of Machinists and Aerospace Workers (IAM) General Vice President Robert Roach, Jr. issued the following statement on current airline industry maintenance and customer service concerns:

"The recent grounding of aircraft and stranding tens of thousands of passengers due to maintenance compliance issues are just symptoms of a much larger industry problem.

Airlines are increasingly outsourcing critical aspects of their maintenance programs, replacing customer service representatives with computers and failing to provide passengers with the service they pay for.

The airline industry is providing the worst customer service in its history after slashing jobs and cutting employee wages. Consumer complaints were up 60 percent last year, and more than a quarter of all flights experienced delays. This is all occurring while executives at major airlines are considering mergers to create even larger, more unmanageable carriers, producing bigger headaches for passengers.

The Machinists Union is urging executives at all airlines to refocus their efforts to provide superior safety and customer service to passengers. This industry is in chaos and senseless mergers will only make things worse."

The Machinists Union is the largest airline union in North America, representing more than 170,000 Flight Attendants, Customer Service Agents, Reservation Agents, Ramp Service Personnel, Mechanics, and related transportation industry workers... whose jobs would be threatened in the event of industry consolidation.

FMI: www.goiam.org/transportation

Advertisement

More News

Trig Avionics Announces New ADS-B Out Solution

TN70 WAAS GPS Receiver Optimized For Use With Other Trig Avionics Trig Avionics is introducing its new TN70 WAAS GPS with companion Antenna, optimized for use with Trig products.>[...]

ANN's Daily Aero-Linx (07.25.14)

Aviation Digital Data Service The Aviation Digital Data Service (ADDS) makes available to the aviation community text, digital and graphical forecasts, analyses, and observations o>[...]

ANN's Daily Aero-Term (07.25.14): Pitch Point

A fix/waypoint that serves as a transition point from a departure procedure or the low altitude ground-based navigation structure into the high altitude waypoint system.>[...]

Aero-News: Quote Of The Day (07.25.14)

"The final rule is now planned for, I think its December of 2017. That is later than the statute, which calls for a final rule by the end of 2015." Source: FAA's Associate Administ>[...]

ANN FAQ: Disqus

A Powerful New Tool For You To Use For Your Aero-Conversations Want to start a conversation about a story you've seen on Aero-News? It's even easier with Disqus, a powerful, web-ba>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC